Darryl Gole Email & Phone Number

Responsible for the management and execution of sales of organizational enrollments in the NACHA Certified service, organizational memberships in the Payments Innovation Alliance program, Education Champion sponsorships,The Payments Institute sponsorships, Patrons of Alliance Meetings sponsorships, ACH Rules advertising and assisting in the tracking, outreach and sales of Direct Financial institution memberships. Cultivates collaborative, professional working relationships with key internal and external stakeholders.

Washington D.C. Metro Area

• Lead and educate through the execution of consulting projects• Analyze multi-source qualitative and quantitative data to derive insights• Conduct background research and analysis on client industries and problems• Analyze survey data, external research, financial information and qualitative interviews• Lead the timely and high quality implementation of projects• Provide sophisticated, professional customer service to internal and external clients• Expertise in Gallup products; including Strengths, Certified Strengths Coaching, Q12 Survey, and Employee Engagement

Reston And Great Falls, Va

• Was responsible for total branch operations: acting as the decision maker and escalation point for service and operational concerns• Led day-to-day sales efforts in the branch with the goal of achieving an annual deposit base of $35 million dollars• Demonstrated ability to create an environment that fosters exceptional customer service. • Achieved and maintained a 100% score on customer satisfaction metrics• Manage a high opportunity branch due to affluent client base with aggressive investment and premier banking goals

Ashburn, Va

• Proven ability to drive a culture of customer service excellence (one of only 14 branches in the company that met or exceeded the customer service measurement goal each month in 2013)• Overall branch satisfaction scores led the mid-Atlantic region in 2013 with a score of 99%• Utilize business partners outside of the branch as well as local organizations in the community to consistently exceed branch business account goals each month• Coached employees in setting and achieving sales goals, as well as developing innovative ways to encourage, motivate and support the team

• Created and maintained a top service level by acting as the focal point for customers; greeting, assessing and directing needs to the appropriate financial center personnel• Developed and administered budgets, business development goals and objectives, staffing models, schedules and performance standards• Was responsible for the overall growth of the financial center’s client base through the acquisition, expansion, and retention of customer relationships• Recognized as being in the top 10% of Financial Center Managers in the state of Virginia, twice in 2010