Darryl Molina ☁️ Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Mountain View, Ca

Provided operational support for the Symantec Partner Program, PartnerNet and SFDC website by management, maintenance and ownership of issues through their lifecycles, including prioritization, investigation and working with global teams to drive towards rapid and satisfactory resolutions.• Second-level global support of PartnerNet and SFDC, including all current functionality, connecting portals and SSO/Interface activity. • Management and ownership of issues through their lifecycles. • Management of PartnerNet and SFDC bug fix releases in conjunction with IT Sustain Team. • Communication with stakeholders and management teams in NAM, EMEA, LAM and APJ (APAC) on day-to-day issues, resolutions and/or statuses and bug fix releases. • Generated and analyzed predefined reports on a weekly to bi-weekly basis, and created ad-hoc reports for the SFDC Operations and Productions teams, as well as stakeholders worldwide on an as needed basis via SFDC and Excel.• Second-level support of SSO and interface issues around extranet functionality. • Subject Matter Expert (SME) in delivering projects on time and to scope.

San Francisco Bay Area

Spearheaded CRM Project: Assembled and led a team of Test Pilots during the CRM evaluation process and trial periods, set goals, thoroughly discussed and negotiated variables and pricing with vendor account executives. Responsible for the implementation and customization of the Salesforce.com platform with respect to different workflow processes. Train users on core subjects and divisional business processes.• Analyze, identify, create and respond to requested changes and customizations based on divisional and company-wide processes.• Voice of the users in communicating with executive management.• Help build relationships with key groups based on knowledge of organizational structure and culture.