Darryl Thompson Email & Phone Number

Newcastle Upon Tyne, GB

Newcastle Upon Tyne, England, United Kingdom

Gateshead, England, United Kingdom

• Providing day-to-day IT support for a large customer base.
• Offering end-user support and maintaining excellent service via phone and email.
• Taking inbound calls and troubleshooting problems, with an aim to resolve incidents on the first call.
• Utilising the ticketing system to accurately document customer inquiries, resolutions, and escalations for reference and continuous improvement.
• Queue management, to ensure that tickets are being worked within SLA times.
• Demonstrating effective troubleshooting skills, guiding customers through step-by-step solutions to resolve software, hardware, and connectivity issues.

Harrow, England, United Kingdom

• Level 1 and Level 2 support via a ticketing system, supporting approximately 200 employees.
• Supporting a wide-range of issues including: Password resets, connecting to printers, software issues, user management, hardware performance issues and many more.
• Building and configuring laptops to be sent out to staff or learners.
• Responsible for configuring, packing, and sending all hardware out (E.g. monitors, laptops, docking stations).
• Account creation across all of our systems for new starters including Active Directory, 365, and online portals.
• Solely responsible for inducting new members of staff into the business with an ‘IT Induction’ meeting to set them up and familiarise them with our systems and platforms.

London, England, United Kingdom

• Main responsibilities:
• Picking and packaging items for home delivery via a voice automated system.
• Assisting customers on tills, dealing with orders, refunds and general customer queries and complaints.
• Responsible for dealing with incoming deliveries and ensuring the stockroom runs smoothly.
• Stock taking – working with the Manager to ensure stock levels are maintained.

Ruislip, England, United Kingdom

• Main responsibilities:
• Consulting for document automation software StreamServe.
• Engaging with customers professionally to capture requirements via phone, email and on-site.
• Creating detailed instructional Word documents for business users.
• Time management to meet project timescales.
• Resolving customer queries and problems in regards to the product.

Level 3 Certificate, Ict Systems And Principles

Level 3 Diploma, Ict Professional Competence

Education record