● Responsible for general supervision of all agency day to day operations and ensure all staff are trained to support delivery and backhaul activities.● Oversaw 11 retail companies for supply chains deliveries in the DC, VA, MD and PA locations● Implement and deliver training and oversight of new computer software to improve day to day and ensure day to day operational efficiency.● Ensure proper staffing and support and drive key performance indicators for cost savings and efficient use of manpower.● Responsible for all carrier relations and compliance with Federal Department of Transportation regulations. Understands all aspects of ELD requirements● Full Profit & Loss responsibility for the terminal.● Responsible for recruitment, firing, training, supervision and evaluation of operational staff.● Plan, schedule and assign routes and warehouse workloads.● Partner and work closely with cross-functional supply chain operations to Improve service delivery.● Leader of team for about 100 staff. This includes drivers and operational staff● Responsible for payroll / labor for about 100 employees.● Negotiated competitive rates will all outside / third party carriers.

● Provided outstanding leadership to ensure the efficient flow of trucking operations through fleet management of 40+ trucks and leadership of all transportation coordinators and loaders.● Helped build an organization from a store front operation into a Tristate supportive ecosystem● Increased profitability and drove cost savings by maintaining smooth delivery of all operations and being available during off duty-hours.● Closely managed all relationships with Apple and Dell in New York tristate area to ensuring customer satisfaction.● Managed all billing, payroll, staffing, customer representative engagements and team supervision.● Promptly resolved customer issues with a positive outcome as single point of contact for corrective actions.● Led and trained customer service representatives and warehouse personnel● Oversaw company pool point warehouse operations