Darryl Mitchell Email & Phone Number

Capital Heights, MD

Elkridge, Maryland

• Responsible for general supervision of all agency day to day operations and ensure all staff are trained to support delivery and backhaul activities.
• Oversaw 11 retail companies for supply chains deliveries in the DC, VA, MD and PA locations
• Implement and deliver training and oversight of new computer software to improve day to day and ensure day to day operational efficiency.
• Ensure proper staffing and support and drive key performance indicators for cost savings and efficient use of manpower.
• Responsible for all carrier relations and compliance with Federal Department of Transportation regulations. Understands all aspects of ELD requirements
• Full Profit & Loss responsibility for the terminal.

• Provided outstanding leadership to ensure the efficient flow of trucking operations through fleet management of 40+ trucks and leadership of all transportation coordinators and loaders.
• Helped build an organization from a store front operation into a Tristate supportive ecosystem
• Increased profitability and drove cost savings by maintaining smooth delivery of all operations and being available during off duty-hours.
• Closely managed all relationships with Apple and Dell in New York tristate area to ensuring customer satisfaction.
• Managed all billing, payroll, staffing, customer representative engagements and team supervision.
• Promptly resolved customer issues with a positive outcome as single point of contact for corrective actions.