Darshak Modi Email & Phone Number

15+ Years of Experience from Software Engineer to Project Manager, Currently working as Technical Project Manager handling Tier 1 to Tier 3 Telecom Customers for OSS-BSS Projects.- Actively Exploring AI/ML- how to utilize Generative AI for business optimizations, like GPT, LLAMA, Python, DocGPT, PrivateGPT, AutoGPT ,Hugging-face etc , which can help transform organizations into AI Ready/AI First organizations.● Responsible for end to end project management, Scope definition to post sales support● Responsible for Resource Management, Customer Management, Quality Assurance, Budgeting, Cost Management, Solution Design-Delivery, Customer Sign-off, UAT, Go Live● Responsible for Project Timeline, Project Costing, Customer Delight and Repeat Business● Employee Management- Recruitment, Training, Conflict Management & Performance Management● Successfully reduced project cost by 30% and profit margin by 20%● Collaborated with software developers and product managers to review and modify product specifications following agile-testing methodology, coordinating with Agile Scrum team to endure software usability & customer requirements. ● Responsible for cross functional communication, team communication, driving positive environment, P1 customer issue resolutions and coordination.● Responsible for Customer SLA, TAT, KPI, CSAT ,24x7 customer support, Change Requests, Invoicing, Payment Collection, AMC Renewals using tools like Ticket system, JIRA, Zendesk● Successfully implemented Project Documentation process, Sign off process, L4 Defect management process, Project QA Process, Sprint Delivery, Performance testing, Non functional testing process● Handled Projects for AAA, Policy and Charging Functions, WiFi Platform, 4G, 5G, FTTH deploymentProjects include but not limited to - Globe Philippines, PTTelkom Indonesia, ACT- India, BSNL- India ,Vodafone-IndiaExposure and Hand-On Experience with :Core Java, Groovy, Python, Oracle DB, MySQL, SQL, Linux, Wireshark, tcpdump, Shell Scripts, JIRA Visio, DNS, DHCP, TCP/IP, Docker, Kubernetes, AWS, JConsole, VisualVM, ELK-Elastic Search, Kibana, Grafana, Excel, Visio, Trello,

Listed skills include Telecommunications, Linux, Pre Sales, Unix, and 19 others.