Darshan Hulswar Email & Phone Number

As a Technical Success Engineer at Pendo, responsibilities focus on providing expert support to customers, resolving technical challenges, and ensuring the best possible experience with the product.- Issue Replication & Escalation: Responsibilities include replicating issues and escalating them for bug filing, ensuring thorough documentation and accurate tracking.- Troubleshooting & Solutions: Handling trial-and-error testing to assist customers in troubleshooting and resolving issues efficiently.- REST API & Aggregations: Providing tailored REST API suggestions for specific use cases, along with guidance on using POSTMAN for API testing and data aggregation strategies.- Custom Solutions: Implementing custom CSS and JavaScript solutions for small-scale customization needs when appropriate.- Third-party Integrations: Supporting seamless integrations with platforms such as Salesforce, Drift, Feedback, and HubSpot, optimizing customer workflows.- User Onboarding & Guide Management: Assisting customers in leveraging Pendo’s Guides for onboarding, scheduling, and engagement to ensure effective product adoption.- NPS Survey Optimization: Setting up NPS surveys and configuring even distribution for continuous data collection to measure customer satisfaction and loyalty.- Localization: Managing Guide language translations using XLIFF files to support a global customer base.- Data Analysis: Utilizing Pendo’s Data Explorer to analyze Features, Pages, and Track Events, offering insights that drive data-driven decision-making.- Server-Side Event Tracking: Assisting with the configuration of server-side track events, incorporating visitor metadata for comprehensive tracking.- Configuration Assistance: Supporting customers with CNAME and SSO setup to streamline authentication processes.- Roles & Permissions: Managing roles and permissions to help teams control access and maintain security across the platform.- Data Retention & Bulk Deletion: Overseeing subscription data retention and facilitating bulk deletion of accounts and visitors to ensure data hygiene.- Team Collaboration: Collaborating cross-functionally with product and engineering teams to provide a unified approach in resolving customer issues.These responsibilities contribute to delivering a high level of customer satisfaction, while providing innovative technical solutions to optimize the user experience with Pendo.