Melissa Zmuda, Cbf Email & Phone Number

Raleigh, North Carolina, Us

- Develop and lead collections team; promoting high performance and driving accountability to achieve targets- Implementation of third-party collections for bad debt recovery- Creation of AR roadmap to further credit & collections departmental improvement- Design processes that create visibility globally within organization - Develop and implement effective strategies and procedures for credit & collection activities, ensuring compliance with relevant regulation (credit laws, federal collection laws)- Leveraging technology platforms (YayPay, Salesforce) to increase efficiency- Adhering to contractual guidelines and operating within established risk tolerance levels

Morrisville, Nc, Us

- Maintained average A/R current balance at over 96% YOY from Jan 2022 – Dec 2022 - Reduction of allowance for doubtful accounts by 25%+ quarterly YOY from Dec 2020 - Dec 2021 while revenue grew 13% YOY- Cut bad debt by over 75%+ YOY from Dec 2020- Dec 2021 - Efforts, in part, helped facilitate YOY cash increase of 41%

Morrisville, Nc, Us

- Manage an international credit & collections team- Oversee escalations of domestic and international credit checks- Full ownership of A/R aging- Improvement of ten percentage points of past due balances YOY from 2020-2021- Cut bad debt by 50% YOY from Dec 2019- Dec 2020

Livonia, Michigan, Us

Livonia, Michigan, Us

MaxPoint was acquired by Valassis Digital in October 2017- Credit card processing fee analysis, began new process, saving thousands monthly- Negotiating of D&B yearly contract prices & reports, saving thousands yearly- Lowered over 90+ day old accounts from $7MM+ down to $1MM+- Send final demands for unsuccessful delinquent accounts- Lowered third party collection rates by acquiring new vendor- Learned Escheatment law, took necessary steps to clear out funds on A/R- Perform daily collections, processing credit card payments, applying/posting all A/R payments- Exceeding monthly cash collection goals- Setting monthly forecast goals with Finance Manager- Execute weekly collection update meetings with Finance Manager and V.P. of Finance- Perform credit analysis on new, existing and potential clients - Perform credit approvals of $50K and under- End of month bank reconciliation, confirm all A/R matches the GP system- Assist on invoice revisions, address general billing inquiries, settle invoice discrepancies- Effectively audit/approve Insertion orders & complete approvals, checking payment terms, accuracy of CPM/eCPM pricing, contributing to SOX controls & revenue processes

Morrisville, Nc, Us

- Perform daily collections, processing credit card payments, applying/posting all A/R payments- Execute weekly collection update meetings with Finance Manager and V.P. of Finance- Perform credit analysis on new, existing and potential clients - Perform credit approvals of $50K and under- End of month bank reconciliation, confirm all A/R matches the GP system- Assist on invoice revisions, address general billing inquiries, settle invoice discrepancies- Monthly cash forecasting, setting collection goals to report to V.P. of Finance/CFO- Insertion order Finance Approvals, check payment terms, accuracy of CPM/eCPM pricing

Irving, Texas, Us

Handle Accounts Receivable for 18 divisions. Travel to divisions to address problems head-on. Tackle special assignments at corporate level, unrolling new company-wide procedures. Train/supervise 1 collector. Direct support of Corporate Credit Manager daily, back-up in their absence. —-Perform commercial collection calls/entering proper notes into system, process accounts receivable adjustments/credit memos, order insurance certificates (COI), process manual credit card payments—-Processing credit applications, pulling D&B and Experian credit reports, analyzing credit reports for risk, providing credit limits for approval—-Accounts receivable tracking / posting of payments, cash application, account reconciliation—-Dispute resolution, settle invoice discrepancies between sales/division managers /customers—-Preparing and processing lien waivers, track and notify of any lien right deadlines on jobs to eliminate company’s exposure to risk. Contract documents/invoicing back-up.—-Take lead on AR management monthly reporting calls—-Exceeding collection goals quarterly, yearly, lowering DSO

Durham, North Carolina, Us

-Maintain employee weekly timesheets, assist in A/R & A/P using QuickBooks, maintain files, grant tracking, credit card settlement, customer service for internet orders, shipping, annual audit support, office supplies inventory, various special projects from PhD’s and president.—-Handling of focus group and actor W-9's, contracts, youth work permits, IRB administrator.

Handle multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the owner. Maintain QuickBooks database, invoicing, and entry bookkeeping- accounts payable/accounts receivable. Highlights:— Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official correspondence.— Excellence in areas including work volume, accuracy and quality; ability to learn new concepts; positive work ethic; and commitment to providing unsurpassed service.