With Pendo, I help my clients understand and guide their entire product journey with a single platform. Drive product adoption, customer loyalty, and team innovation. Surveys & Polls. Capture User Feedback. Employee Adoption. Product Priorities. Product Analytics. In-App Communication.Portfolio Accounts: Salesforce, Amazon, Cisco, VMware, Mercer, Re/Max, Experian, Nelnet, Netflix

Phixst is a C2C mobile app reimagining on-demand photo editing needs for today's consumer.

RichRelevance is an AI-powered SaaS company providing customized personalization solutions for enterprise clients. Portfolio accounts: Neiman Marcus Group, Backcountry Corp, ULTA Beauty, Hobby Lobby, Sally Beauty Holdings, Build.com, Wine.com, Stage Stores, Rakuten, Motorcycle Superstore/J&P CyclesRevenue Management: $3M+ ARR | 0% Client Churn• Enterprise Relationship Management: 360-management of beauty/fashion vertical• Upsell: Recognize and lead platform expansion opportunities with products and partnerships• Project Management: Work with legal on contracts and oversee end-to-end requests for custom client integrations/FRs/Ad Hoc projects; worked cross-functionally between multiple teams internally and client-side • Renewals: Track and facilitate negotiation of renewal contracts• Operations Management: API rate limit review, Splunk logs, track client tech stack, surface high-traffic client events, assist Ops with postmortem resolutions thus client communications, software integration certification• Communication Management: Engage all client and internal teams regularly for roadmap updates and tracking of live projects• Marketing: Acquire case studies and client testimonials for marketing paraphernalia • Support (via Salesforce): Own review of client support tickets including escalations requiring strategic resolution• Engineering (via Atlassian-JIRA): Create JIRA tickets for clients requesting scripts, bug fixes, tasks, etc.• Risk Management: Recognize potential client churn, hidden A/B testing, conduct/manage POCs • Software: Salesforce, Atlassian (JIRA,Wiki, Hipchat), Splunk, Microsoft Office, GTM, Google Applications, Dropbox, Adobe, ADP • Travel: 30%

Recurly is a SaaS company providing enterprise-based subscription management as an outsourced service. Notable portfolio accounts: Sling TV (Dish Network), Loot Crate, Livestream, PipedriveRevenue Management: $1M+ ARR | 0% Client Churn• Enterprise Relationship Management: Own 360-management of Recurly’s top 12 enterprise accounts• Upsell: Recognize and surface platform expansion opportunities • Project Management: Oversee client-requested partner and custom integrations/FRs/Ad Hoc projects by working cross-functionally between client and internal teams• Renewals: Track and facilitate negotiation of renewal contracts with AM/Sales• Operations Management: API rate limit review, Splunk logs, track client tech stack, surface high-traffic client events, assist Ops with postmortem resolutions thus client communications, software integration certification• Product Knowledge: Engage all internal teams regularly for roadmap updates and tracking of live projects• Marketing: Acquire case studies and client testimonials for marketing paraphernalia • Support (via Salesforce): Own review of client support tickets including escalations requiring strategic resolution• Engineering (via Atlassian-JIRA): Create JIRA tickets for clients requesting scripts, bug fixes, tasks, etc.• Software: Salesforce, Atlassian (JIRA,Wiki, Hipchat), Splunk, Microsoft Office, GTM, Google Applications, Dropbox, Adobe • Travel: 25%

Zazzle is about creating both the tools and marketplace for anything you can imagine - customized.• Building out first Zazzle CSM department including instrumenting processes, tools & team • Managing 55 third party partner manufacturers (C-suite level) each with a unique API integration setup • Oversee and facilitate hand-off of new partners (domestic/international) from Sales/BD• Identify and resolve all needs/issues between partners and internal teams • Order Management: enforcing contracted SLA schedules, shipping logistics, QA/QC metrics, gather and report weekly order data analytics to E-staff, troubleshoot order translation over API• Work cross-functionally across departments regularly ensuring 100% optimal order processing • Price Negotiation: lead first-ever Rev-Share (profit sharing) discussions with 3rd party manufacturers for Holiday 2014. Successfully closed 7 partner promotions at decreased COGS resulting in $250K add’l unprecedented revenue.• Zazzle Payment System: mapped, built (with engineering), maintain/troubleshoot the first Zazzle pricing tool to generate statements as opposed to receiving invoices (including international domains). Over $1MM+ of overpayment discovery and/or clawback recovery (returned product). Work with engineering constantly on error discovery, fix bugs, and brainstorm on improvement areas of tool.• Accounts Payable: generate bi-monthly statements and/or audit invoices for 3rd party partners

The Ligature is the leader in B2B print communication and brand management since 1920.Locations in LA and SF (Berkeley) Notable accounts include Dreamworks, Wrigley Corporation, BCBG, Four Seasons, Sketchers- Successfully learned print processes and logistics in less than two months- Promoted in 6 months upon display of superior account management and product knowledge- Developed and managed strong C-suite relationships with 25 house accounts (portfolio value:$2.5MM)- 30% business travel; west coast - Acquired and manage 5 new major accounts via cold networking in record 4 months - Recovered and managed two lost accounts in less than six months (valuation: $550K) - Lead internal marketing initiative for company-wide rebranding effortsAssociations: LMA-LA (Legal Marketing Associaion-LA); Step Up Women's Network

Founded first -award-winning- women’s concept boutique of Men’s Wearhouse • 360 Operations Management: Staff hiring/management/training, buying/selling merchandise, accounting, sales projections (achieved 300% growth year one), PR, marketing/events• Developed 2000+ VIP client relations including Law & Order:LA, CNN correspondent Soledad O’Brien, Honorable Karen Bass, Dermalogica• Negotiated contracts with suppliers on delivery dates and terms of delivery• Oversaw website maintenance for marketing and sales purposes; Setup and utilized social media tools to facilitate with online sales and presenceAWARDS/ACCOLADES: Two-time Commencement Speaker, Staples CenterRising Star Award, Women Making A Difference Awards, LA Business JournalMinority Retailer of the Year, Univ. of Southern California (USC)/US Dept of Commerce

Volunteer: As President for two-terms, I held the responsibility of providing networking opportunities and educational forums for FIDM alumni in the LA area.The FIDM alumni network consists of over 400 influential leaders holding powerful positions that ultimately dictate the direction of the fashion industry.

Determine selling price points for merchandise to ensure maximum profitsSupervise and delegate to entire staff consisting of three separate departmentsAssist owners with improving customer relations, marketing and salesDevelopment of new policies to ensure effective business conductionEnsure cleanliness and appropriate boutique presentation at all times