Darshan Jadhav Email & Phone Number

Bengaluru, Ka, In

Mumbai, Maharashtra, India

- B2B, B2C Business Development and Operations. Leading Customer Experience, Franchise acquisition, Inside sales, Strategy planning, Team handling, People Management.-I bring a unique combination of expertise in inside sales and customer success to deliver outstanding revenue growth and long-lasting customer relationships. With a proven track record in sales strategy, team leadership, and client retention, I thrive at the intersection of business development and customer satisfaction.-Inside Sales Leadership: Building, coaching, and scaling high-performing inside sales teams to achieve and exceed revenue targets. Proficient in lead generation, prospecting, and deal closing strategies.-Customer Success Expertise: Ensuring seamless onboarding, proactive client engagement, and delivering measurable value to customers to foster loyalty and retention.-Data-Driven Approach: Leveraging CRM tools and analytics to monitor performance, refine processes, and drive strategic decision-making.-Cross-Functional Collaboration: Bridging the gap between sales, marketing, and support teams to create a cohesive and efficient customer experience.Achievements:-Spearheaded initiatives that increased team sales productivity by 60%, contributing to overall revenue growth.-Improved customer retention rates by 80% through tailored success strategies and proactive relationship management.-Streamlined workflows between sales and customer success teams, reducing lead-to-onboarding time by 50%.

Banglore

As a Manager of Student Experience at BYJU’S, my primary responsibilities are focused on overseeing the overall operations of my team and ensuring that the delivery of the operational metrics meets the quality performance standards. My role also includes optimizing the skills of the existing team members and setting up new operational standards while keeping the user experience as the top priority.In this position, I am responsible for leading a team and ensuring that all tasks are completed efficiently and effectively. I work closely with my team members to identify areas for improvement and to develop strategies to address any challenges that arise.To achieve our goals, I regularly set quality performance standards and review them to ensure that they are met. Additionally, I am responsible for developing the talent pool of my team by identifying areas where additional training or support may be needed and optimizing their skills.To ensure the user experience remains a top priority, I consistently set up new operational standards that focus on delivering the best possible experience for our students. This includes staying up-to-date with industry trends, identifying areas for improvement, and implementing new strategies to enhance the overall user experience.Throughout my time as an Manager of Student Experience, I have successfully led my team in delivering on their operational metrics while also improving the user experience. My dedication to optimizing team performance and delivering high-quality results has allowed me to consistently exceed expectations and contribute to the growth of the organization.

Bengaluru, Karnataka, India

As a Product Expert at Think and Learn Pvt Ltd, (BYJU’S, The Learning App), I was responsible for ensuring a seamless and effective experience for our customers. From July 2020 to August 2021, I excelled in my role, connecting with customers regularly and helping them renew their subscriptions for subsequent years.One of my key responsibilities was to resolve customer queries within the agreed service level agreement (SLA). I owned and resolved social media escalations, and governed strong processes to fix gaps in the customer experience.To ensure a long-term relationship with our customers, I onboarded them and exposed them to various features of the product. This helped in building a strong bond with the customer and resulted in repeat business.As a team player, I indulged in team planning and piloted new ideas to drive innovation and growth.I am proud to have been a part of a team that strives for excellence in customer service and satisfaction. My experience at Think and Learn Pvt Ltd, (BYJU’S, The Learning App), has been a valuable asset to my professional growth and development.

Bangalore

As a Senior Product Specialist at Think and Learn Pvt Ltd, I was responsible for developing sales and marketing strategies and driving demand for the BYJU'S Learning App. From November 2019 to June 2020, my key functions and responsibilities included:Sales Pipeline and Demand Generation: I worked closely with various educational organizations, understanding their requirements and creating strategies to generate demand for the BYJU'S Learning App. I identified potential clients, built strong relationships with decision-makers, and presented them with a value proposition that aligned with their needs.Connecting with Organizations: I connected with educational organizations and created awareness about the BYJU'S Learning App. I acted as a brand ambassador and promoted the features and benefits of the app. I also provided training and support to organizations to ensure that they were able to make the most of the app.Sales and Marketing Strategies: I collaborated with the sales teams to develop sales and marketing strategies that aligned with the company's goals. I set targets for each period and worked towards achieving them. I also tracked the sales pipeline and provided regular reports to the management team.During my tenure, I was able to successfully develop and implement several strategies that led to a significant increase in demand for the BYJU'S Learning App. I leveraged my communication and networking skills to build strong relationships with educational organizations and position the app as a valuable learning resource for students.

Bengaluru, Karnataka

As a Business Development Associate at Think and Learn Pvt Ltd, I played a crucial role in driving the growth of BYJU’S, The Learning App. During my tenure from April 2019 to November 2019, I was responsible for various functions and responsibilities that included:Contacting potential customers (parents and students) to set up meetings and introduce them to the unique way of learning at BYJU’S.Counseling students on the benefits of BYJU’S and converting them into premium subscribers.Identifying the needs and demands of each category of students and providing them with the right course to help them achieve their academic goals.Coordinating with cross-functional teams to achieve sales targets.Through my skills in sales and marketing, I successfully contributed to the overall sales growth of the organization. I played a key role in building strong relationships with customers, ensuring their satisfaction and achieving their desired outcomes.My passion for connecting with customers and understanding their needs allowed me to drive demand for BYJU’S products and services. I worked closely with the sales team and helped to develop and execute effective sales strategies, leading to the achievement of our targets.Overall, my experience as a Business Development Associate at BYJU’S taught me valuable skills in sales, communication, and customer engagement.

Belgaum

As a Trainee Software Engineer at 3PixelArt, I provided assistance in web page HTML design with CSS from December 2015 to March 2019. I helped in providing design ideas by understanding requirements of the customer. This role allowed me to develop a strong understanding of web page design and the importance of customer requirements.During my time at 3PixelArt, I gained valuable experience working in a professional environment and developed my skills in HTML and CSS design. I was able to provide support to my colleagues and worked collaboratively with the team to ensure the successful delivery of projects.My time at 3PixelArt helped me to develop a strong foundation in software engineering and a passion for creating beautiful and functional web pages. I learned the importance of attention to detail and effective communication with clients to deliver results that met their expectations.Overall, my experience as a Trainee Software Engineer at 3PixelArt was a valuable stepping stone in my career, allowing me to develop my skills and gain practical experience in the field.

Belgaum

As a Lecturer/Assistant Professor at SCET in Belgaum from December 2015 to March 2019, my role encompassed teaching engineering students, providing guidance to graduate students, participating in departmental meetings, and providing academic support to professors and other faculty members. Additionally, I was actively involved in creating marketing strategies to improve college strength.During my tenure, I ensured the delivery of high-quality teaching, which included providing detailed feedback to students, encouraging them to engage in critical thinking and problem-solving, and utilizing innovative teaching techniques to keep the students engaged. I also provided guidance to graduate students on their research projects, which included assisting them in identifying their research questions and developing their methodologies.As a part of my duties, I participated in departmental meetings, where I shared my ideas and suggestions for the betterment of the department. I was also involved in providing academic support to professors and other faculty members, which included conducting academic workshops and training sessions on various subjects.Moreover, I played an active role in creating marketing strategies to improve the college's strength by organizing events and participating in college fairs. I also collaborated with various educational institutions to promote the college and attract potential students.Overall, my experience as a Lecturer/Assistant Professor has honed my teaching and leadership skills, while providing me with the opportunity to positively impact the academic growth of students and the college.

Master'S Degree, M.Tech (Vlsi And Embedded Syatems), A+

Activities and Societies: EducationM.Tech in VLSI and Embedded systems.

Bachelor Of Engineering (Beng), Electrical, Electronics And Communications Engineering, A+

Activities and Societies: EducationBE in Electronics and Communication

Diploma, Electronics And Communication, A+

Sslc, A+

Activities and Societies: EducationSchooling