● Work in a cross-functional team at Amazon that is responsible for ensuring the efficiency and effectiveness of the business.● Collaborate with the team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.● Collected and analyzed statistics on data and usage using Excel and internal Tools.● Working with the Catalog category team for business analytics and operations.● Managed International Retail Business for various vendors (PAN Europe) to improve their Business by managing their account and resolving overall business issues and providing improved business Reporting, forecasting and much more.● Provided weekly, Monthly, Quarterly and yearly Improved Business Reporting to Vendors.● Develop and implement business strategies and plans to minimize business risks and supply accurate product and service information.● Collect, analyze, and make business reports on business data using Excel and internal Tools.● Conducted Daily Business Reporting meetings.● Develop and implement operational processes and procedures.● Mentoring new joiners on process and how to work with other teams across Amazon to achieve common goals.

● Provided first hand resolutions to the elite customers through calls and email and message.● Handling and identifying the issue to receive the desired resolution while maintaining the process adherence.● Partnered with cross-functional teams to conduct thorough research and discover the root cause of the issue.● Determined and recommended methods to avoid recurrence of the issue and provide alternative resolutions to attend the expected results.● Evaluated product or service by analyzing and interpreting data and metrics.● Maintain a deep understanding of client processes and policies and suggest ideas for better customer experience.● Respond to customer queries and customer's concern and retain customers.

● To handle social media escalations, manage customer expectations and provide quick & accurate resolution within the specified Turn Over Time. ● Working with Supply Chain Management, for product returns, missing products, delayed and incorrect deliveries.● Working with the Vendor Management Team for a smooth delivery process.● Evaluating vendor related issues and using VMS (Video Management software) to provide a fair resolution.● Establish correct expectations, enforce relief and resolve through effective communication. ● Root Cause Analysis, and use this for process improvement. ● Identify trends in escalations and provide insights wherever possible to the training and operations. ● Follow pre-defined processes, guidelines, and SOPs. Coordinating for refund issues and stakeholders. ● Analyze data and identify new trends/patterns to drive business results. ● Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.

● Handling End to end airline operation for European Airlines. ● Evaluate the issues of customers related to delay, overbooking and cancelation of tickets.● Providing compensation for any inconvenience faced during the journey, maintaining the EU Airlines policies.● Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Ticketing. ● Work in various ticketing tools to identify the accurate reasons for cancellation, delay or rebooking of the flights. ● Queues Management.● Email management for all corporate and travel agent queries.

Worked as "Practitioner" at YouTube Google process for Concentrix . IBM Global Business Process has been taken by the respective Organization.● Handling YouTube reported videos by users.● Handling compliance and coordinating with the Policy Operation teams.● Queues Management.● Work on User appeals and Spam Escalation Team.● Specialized in hate, impersonation, and threat and harassment policy. ● Conducting huddle and handling scrums.● Handling weekly, monthly and quarterly feedback sessions.● Training and mentoring and provide feedback to new joiners.

Practitioner in YouTube, Google process for IBM Global Process System,● Handling YouTube reported videos by users.● Handling compliance and coordinating with the Policy Operation teams.● Queues Management.● Work on User appeals and Spam Escalation Team.● Specialized in hate, impersonation, and threat and harassment policy. ● Conducting huddle and handling scrums.● Handling weekly, monthly and quarterly feedback sessions.● Training and mentoring and provide feedback to new joiners.

● Collect data through secondary research and Lead research from the various market research tools.● Analyze and extra data from various market research tools.● Report making and collaborating with internal teams to achieve sales targets. ● Create visualizations and presentations to communicate results.● Liaise with clients and internal teams.

Project on survey on fashion retail.Project on SWOT analysis of Wizard Consultancy and Placement.

Generating leads from various portal.Bringing business for the organisation.Convincing the clients through phone.Lining up candidates.Ensuring proper utilization of companies assetsCoordinating with organisation and clients. Learning to make contacts, Interacting and maintaining proper relations with colleagues anticipate and adapt more readily to the environmental impacts. Become more proficient at learning from competitors.