•Managed and built more than 6 In-house products from scratch and have experience in working with more than 10+ products which were bought on-the-fly depending on various business needs.•Been in charge of and involved in ground-up development of flagship product for last seven years.•Building and overseeing entire suite of learning and development products, which includes a learning management system (LMS), learning experience platform(LXP), an integrated mentoring tool, an assessment platform, a Hands-on product, and a proctoring tool driven by AI.•Created a development process from scratch using Agile/Scrum framework for a team of 20+.•Leading charge on integrating APIs with different products to make data transfer between systems easier.•Have participated in significant data migration projects to move information between systems.•Developed future product roadmaps, product strategies, and aligned with product goals in collaboration with cross-functional teams and stakeholders from B2B, B2C and D2C.•Proven track record of managing all aspects of successful product throughout its lifecycle.•Marketing and UX perspective consultation for all products and websites•Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.•Created and maintained a well-documented Roadmaps with Market Research Documents and PRDs along with FRDs and BRDs•Maintained positive vendor relations to build strong partnerships and drove 3rd party acceptance within team.

In-depth understanding of customer experience and identifying product gaps and generating newideas that grow and improve customer experience and drive growth. Translating product strategy intodetailed requirements and prototypes. Working closely with engineering teams to deliver with quicktime-to-market and optimal resources. Spearheading the overhaul of the entire user experience anduser interface. Product knowledge in online space, platform partners, programmable media, productpositioning, and execution. Representing the company by visiting customers to solicit feedback oncompany products and services.Highlights:• Customer Success Manager: Product Implementation, SSO enablement, HRMS sync, SolutionArchitect, managing Operations across various Delivery Models which includes Full StackDevelopment.• Engaging and aligning with internal and external stakeholders.• Tech-savvy and passionate about building products.• Proficient in productivity applications such as Microsoft Office.• Metrics-driven: Strong analytical and synthesis skills including the ability to absorb and process largeamounts of data into actionable information.• Experience with best practice agile scrum development.

Led the content, ops & product support teams & handled LMS operations for key accounts. Scope of work includes content curation/creation/management along with ensuring adherence to customer success factor matrix including reporting & tracking key parameters.Highlights:- Automation of a leading ITES company’s entire HRMS sync with our platform.- SSO integration & configuration for multiple enterprises.- Led the creation & deployment of 14000 hours of digital learning platform within 2 months.- Web wrapper deployment to enhance UI/UX

Ensured seamless transition of 3 iterations of our product both internally & externally (for end customers). Also, was part of the creation of a unified digital learning ecosystem for our company wherein we integrated learning tools as varied as self-learning videos, 6 different types of assessments, online code labs & our proprietary cloud labs Highlights:- Smooth rollout of multiple product iterations & major/minor upgrades.- Helped establish some best practices with respect to reporting & operational metrics for the organization to implement.

Responsible for smooth operations of IIHT’s Training on Demand initiative.

Internship offered by KMS coach builders for a time span of 2 months to define travel comfort.