Promoted to handle higher responsibilities

● Diagnose and troubleshoot wireless, security, switching, and othervarious network-related issues reported by Cisco Meraki customersand partners.● Own each customer case from initial creation to resolution.● Collaborate with other support team members to fix network outages,misconfigurations, and complex networking issues on customers'devices.● Read and analyze packet captures using Wireshark.● Work with engineering and management to diagnose and… Show more ● Diagnose and troubleshoot wireless, security, switching, and othervarious network-related issues reported by Cisco Meraki customersand partners.● Own each customer case from initial creation to resolution.● Collaborate with other support team members to fix network outages,misconfigurations, and complex networking issues on customers'devices.● Read and analyze packet captures using Wireshark.● Work with engineering and management to diagnose and resolvecritical, escalated issues.● Use acquired knowledge to suggest, edit, and write in-depthKnowledge Base articles.● Stay up to date on Meraki features and technology by attending lunchand learns, participating in engineering and product teamcommunication, and keeping up with enterprise and cloud networkingtrends.● Effectively communicate with third parties such as partners andcustomers regarding technical issues and customer service inquiries,both orally and in writing. Show less

• Completed payroll and prepared financial reports for different currencies• Managed taxes and payments, as well as accounts payables and receivables • Performed analysis of accounts• Executed major decisions for the company