Darwin Castro personal email
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Experienced bilingual (English/Spanish) Customer Service Representative with a demonstrated history of working in the sales industry. Skilled in Translating, Microsoft Excel, Customer Service, NetSuite, WooCommerce, Microsoft Word, and Data Analysis. Strong professional with a Bachelor of Science (B.S.) focused in Business Administration from the University of Rhode Island - College of Business Administration.
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It Senior AssociateAchievement FirstWarwick, Ri, Us -
It Senior AssociateAchievement First Sep 2023 - PresentProvidence, Rhode Island, United States
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It Service Desk AnalystUnfi Sep 2022 - Sep 2023Providence, Rhode Island, United States -
Information Technology InternAchievement First Jun 2022 - Sep 2022Providence, Rhode Island, United States• Responsible for imaging new laptops and reimaging staff laptops as well as hardware health checks• Utilized Active Directory in order to create new user accounts, reset passwords, and manage listservs• Provided tier one tech support for account issues, laptops, printers, and VOIP telephones via Zendesk• Handled on-site printer installation and configuration• Facilitated staff laptop upgrades
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Customer Service Team LeadTwisted Throttle Llc Jan 2020 - Jul 2021• Scheduled shifts to ensure proper coverage• Organized product training to increase knowledge of my team• Responsible for compiling department performance data and developing policies• Hired and trained new employees• Performed fraud order analysis to discover optimal fraud prevention measures -
Customer Service RepresentativeTwisted Throttle Llc Jul 2018 - Dec 2019• Generated revenue through sales by providing customers with product knowledge• Answered customer inquiries via incoming calls, emails, and live chats• Walked customers through installation of motorcycle accessories and gear• Approved and processed orders in time for deadlines• Provided lead time estimates and suggested substitute items as needed
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Member NavigatorYmca Of Greater Providence Mar 2017 - Jul 2018Cranston, Rhode Island· Sold memberships via incoming calls, walk-ins, and scheduled tours· Made outgoing calls to provide customer service and get feedback for the company· Assisted many Spanish speaking families by translating necessary information for them· Responsible for closing and locking the facility -
Irs Tax VolunteerGenesis Center Jan 2017 - Apr 2017Providence, Rhode Island Area· Prepared tax returns for low-income families· Answered any tax related inquiries that customers had· Translated important information to Spanish speaking taxpayers who were not fluent in English
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Education Payment AdvisorTuition Management Systems Jul 2016 - Sep 2016Warwick, Rhode Island· Answered questions and provide consultative sales/service to parents and students regarding the plan and payment options available to the caller· Helped determine which TMS product(s) best met the needs of the caller given the circumstances presented· Suggested solutions and outlined the processes involved for each· Provided other customer service functions such as account reconciliation, account maintenance and account transactions for enrolled families/students -
Resident AdvisorUniversity Of Rhode Island Aug 2011 - May 2014Kingston, Rhode Island· Developed diverse, safe, and successful communities· Analyzed while under pressure to deal with stressful situations· Coordinated teamwork with staff to accomplish URI policies and procedures· Interviewed and acclimated new employees -
Administrative Services Representative- InternshipRhode Island Department Of Transportation May 2013 - Aug 2013Providence, Rhode Island· Responsible for overhaul of data management system project· Constructed a new shared network among the departments through MS Excel which made data sharing more efficient· Synergized with a team in order to research various topics effectively
Darwin Castro Skills
Darwin Castro Education Details
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Business Administration
Frequently Asked Questions about Darwin Castro
What company does Darwin Castro work for?
Darwin Castro works for Achievement First
What is Darwin Castro's role at the current company?
Darwin Castro's current role is IT Senior Associate.
What is Darwin Castro's email address?
Darwin Castro's email address is dc****@****ail.com
What schools did Darwin Castro attend?
Darwin Castro attended University Of Rhode Island - College Of Business Administration.
What skills is Darwin Castro known for?
Darwin Castro has skills like Microsoft Office, Powerpoint, Public Speaking, Microsoft Excel, Research, Student Development, Microsoft Word, Higher Education, Social Media, Student Affairs, Data Analysis, Leadership.
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Darwin Castro
Daly City, Ca1sandisk.com -
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