Handled all aspects of election activity for large clients; including delivery and implementation of precinct-count election systems and budgeting.Responsible for getting ballot layout and coding services completed for customer elections.Logistical planning and deployment of support teams for elections.

Responsible for managing the hardware and software certification process for the western region of the United States. Attended certification events in order to manage the functional testing process.Submitted certification applications to states for hardware and software certification.Planned and facilitated meetings between Company and State personnel for requirements gathering and status updates. Managed communication between Secretary of States' offices and Company personnel.

Handled coding duties for larger customers and legacy election systems.Some customer and associate training duties.Extensive on-site customer support during election.

Responsible for software and hardware training for internal and external customers.Development and maintenance of training manuals and supporting documentation.Trainee evaluation.

Responsible for managing the Tier II technical support of proprietary election software before and during elections including identification and resolution of technical issues.Responsible for escalating software bug issues to a software development team and managing the resolution process.

Responsible for Software and Hardware testing to ensure that products meet Federal and State certification standards.Responsible for creating and maintaining test plans for various pieces of election hardware and software.

Responsible for performing repairs and preventative maintenance on various models of electronic election equipment.Provide election night support to ensure that election equipment operates to proper specifications and perform any necessary repairs on-site.