a) Responsible for the new startup and stabilization of Global IT Delivery Center in Penang with hiring of technical resources across 7 IT platforms/service lines.b) Provides a central interface and ownership for the delivery of all infrastructure servicesto a subset of customers working closely with the relevant technical specialists within the virtual team environment.c) Ensure that the services provided to customers meets the service targets, quality standards and customer… Show more a) Responsible for the new startup and stabilization of Global IT Delivery Center in Penang with hiring of technical resources across 7 IT platforms/service lines.b) Provides a central interface and ownership for the delivery of all infrastructure servicesto a subset of customers working closely with the relevant technical specialists within the virtual team environment.c) Ensure that the services provided to customers meets the service targets, quality standards and customer requirements whilst building a strong working relationship with the various stakeholders. d) Providing infrastructure services, this includes end to end Service Operations including Service Desk Support for Incident and Request Management and End User Application Support, Problem and Major Incident Management, and Matrix management.e) Provides leadership in the area of IT Service Management (Design,Transition and Operations) with proven expertise in Infrastructure Management Services, Design, Service Delivery and Global IT operations.f) Provides general management like Finance, HR, administrative support functionsInstrumental in developing and implementing IT Strategies around IT Service OperationsCustomer focus and facing with service oriented with a problem- solving attitudeg) Work with senior leadership and peers on developing and implementing organization strategies including building a Global Service Operation Centre with insource capabilitiesh) Provides entrepreneurial leadership style and possess broad competence in strategic management of technical matters with the distinction of launching and driving new initiatives. Show less

Head Of IT a) Provides direct and indirect supervision to a team of approximately 5 team managers/leaders and oversee a team of IT professional employees (~ 50 people) performing diverse roles at PG office. Accountable for department results and for activities or projects involving multi-functional teams (Infrastructure (network, servers, DBA), SAP (Functional & ABAP Development), Data & Analytics (MS SQL, Oracle, Control Tower, SiSense), Customs Appl (Java, .Net) and IT Info Security.… Show more Head Of IT a) Provides direct and indirect supervision to a team of approximately 5 team managers/leaders and oversee a team of IT professional employees (~ 50 people) performing diverse roles at PG office. Accountable for department results and for activities or projects involving multi-functional teams (Infrastructure (network, servers, DBA), SAP (Functional & ABAP Development), Data & Analytics (MS SQL, Oracle, Control Tower, SiSense), Customs Appl (Java, .Net) and IT Info Security. b) Manage the department budgets for CAPEX and OPEX and department goals. c) Drive standard operating procedures and leads teams through continuous improvement activities like Daily Huddle and GEMBA (Process improvements) sessions to generate ideas and feedbacks.d) Drive Customer Engagement program to add enhance IT services to customers. Show less

a) Manage the IT Services group functions and activities. Inclusive of managing department managers, section managers and IT employees. Encompass of IT Infrastructure (network (WAN/LAN), Data center - server/storage & DB, Helpdesk operations, and Core application systems (SAP, MES, HRMS). b) Support organization's effectiveness and efficiency by delivering strategic plans align to corporate strategy and standards.c) Collaboration with key business function, designs and delivers IT… Show more a) Manage the IT Services group functions and activities. Inclusive of managing department managers, section managers and IT employees. Encompass of IT Infrastructure (network (WAN/LAN), Data center - server/storage & DB, Helpdesk operations, and Core application systems (SAP, MES, HRMS). b) Support organization's effectiveness and efficiency by delivering strategic plans align to corporate strategy and standards.c) Collaboration with key business function, designs and delivers IT solutions to meet business and operations requirements.d) Owns financial objectives by forecasting requirements; preparing an annual CAPEX and OPEX budget.e) Execute and deliver corporate services program and project in the roadmap to ensure successful deployment / implementation of initiatives for the site.f) Manage and drive vendor management to ensure positive relationship and delivery of services from vendors.g) Provide technical leadership for IT Service Management (ITIL, Knowledge Management, Six Sigma, Enterprise Architecture, SOX, Risk Management) for continuous process improvement opportunities. Show less

a) Manage the IT Enterprise Services group activities and functions. Inclusive of managing functional/section managers and employees. Interfaces with key business functions, designs and delivers global solutions to meet business and governance requirements.b) Execute Enterprise Services programs in the roadmap to ensure successful deployment/implementation of programs/initiatives for the site, region and global.c) Responsible for the startup and delivery of Global Service Desk 12x7 hub… Show more a) Manage the IT Enterprise Services group activities and functions. Inclusive of managing functional/section managers and employees. Interfaces with key business functions, designs and delivers global solutions to meet business and governance requirements.b) Execute Enterprise Services programs in the roadmap to ensure successful deployment/implementation of programs/initiatives for the site, region and global.c) Responsible for the startup and delivery of Global Service Desk 12x7 hub in support for all of customers worldwide.d) Responsible for the Infrastructure Services (Network, Server, Database) for the site, region and global (follow-the-sun model).e) Responsible for managing the Global SAP Center of Excellence hub in KLM to provide support and solutions to customers in site, region and global. This includes the SAP Functional team, ABAP team and BASIS team.f) Responsible for the PV Infrastructure delivery for APAC and Middle East for the new Sales Marketing offices that First Solar constructs. g) Responsible for the operations and project delivery of HRIS and CMMS systems for the site and region.h) Responsible for the Global Software Testing Hub in KLM to provide testing services across global MIS functions.i) Responsible for the Training Shared Services delivery based in KLM to provide OCM services across global MIS functions. Show less

a) Owned and responsible for the leadership and management of incident management operational performance for IT product and service lines such as Network Connectivity, Small Form Factor (Hand Held devices) and Second Level Service Lines. b) Operational management of a 12x7 support team providing end user customer service and technical support through multiple contact channels (Phone, Chat, and Web Submittal support). Owns direct front line management of 15 L1 agents and 5 2nd level… Show more a) Owned and responsible for the leadership and management of incident management operational performance for IT product and service lines such as Network Connectivity, Small Form Factor (Hand Held devices) and Second Level Service Lines. b) Operational management of a 12x7 support team providing end user customer service and technical support through multiple contact channels (Phone, Chat, and Web Submittal support). Owns direct front line management of 15 L1 agents and 5 2nd level Engineers and all related people management responsibilities. c) Owned IT Service Line partnership and stakeholder management including quarterly business reviews and problem management influence. Operations performance hitting above goals for CSAT (>95%) Customer Satisfaction and RR (>90%) Resolution Rated) Accountable for driving performance evolution of the team in terms of customer satisfaction, operational efficiency, escalation management and data based continuous improvement activities. • Certified Exin’s IT Service Management Practitioner Support and Restore• Awarded Lean Six Sigma Green Belt certification on Expanding Incident Management (1st level) tickets resolution by increasing overall resolution rate. Show less

a) Drive global integral role in business process re-engineering and transformation to support the creation of new competitive capabilities for Information Technology, increase Intel efficiency by leading process improvement/reengineering activities, enable new business processes and support organizational development activities. b) Successfully conducted and facilitated working sessions to validate requirements and developed Production-Ready Business Process workflows for Incident… Show more a) Drive global integral role in business process re-engineering and transformation to support the creation of new competitive capabilities for Information Technology, increase Intel efficiency by leading process improvement/reengineering activities, enable new business processes and support organizational development activities. b) Successfully conducted and facilitated working sessions to validate requirements and developed Production-Ready Business Process workflows for Incident Management, Problem Management, Change Management, and Service Level Management. c) Awarded 2 IT Divisional Recognition Awards for the success in this area. d) Benefits included time savings across all groups through Optimized Process Operations and increased Data Quality by 10% Increase in H/C Productivity. e) Achieved $2 Million per year in cost savings with continuous effort to enable ITIL Service Management integration into the IT operations.f) Created and provided business architecture expertise, framework design and direction to Operations Business Intelligence Capability (OBIC). g) Managed and led the team to complete foundational principles and policies documentation, roles & responsibilities documentation, procedure documenting, RACI Matrix documentation, and alignment to the standard process. This paved the deployment of the IT Business Process Reporting Governance (one process and one tool) with 15-30%reduction in resources, hardware and licensing. Show less

a) The primary focus included project management/leadership for regional site IT Departments, regional sites with corporate IT initiatives. b) Conducted project definition scope, requirement gathering, high-level systems architecture, performance against schedule/cost, costing, communications, and resource management. c) Facilitated and established process of implementing solutions based on business needs; defines the business processes and procedures for the regional site IT… Show more a) The primary focus included project management/leadership for regional site IT Departments, regional sites with corporate IT initiatives. b) Conducted project definition scope, requirement gathering, high-level systems architecture, performance against schedule/cost, costing, communications, and resource management. c) Facilitated and established process of implementing solutions based on business needs; defines the business processes and procedures for the regional site IT Departments, regional sites, and global sites; develops classes, training materials, and perform training as required.• Achieved 80% improvement in document routing time and 30% reduction in Global PDM infrastructure with a successful implementation of Product Data Management (PDM)/Agile for Asia sites for Penang, Huangpu (China) and Singapore. • Managed and implemented Purchase Price Variance (PPV) implementation for Asia sites (Penang, Huangpu, Singapore, Shanghai and Shenzhen facilities). • Project managed Greenfield & Acquisition (Merger and Acquisition) for Asia region. Comprised of IT infrastructure (WAN, LAN, Telephony), Asset Management - Hardware (Servers, Equipments audits), Software (HR, Finance, MFG, ERP), Emails, Licensing, People transition, and cut over activities. Accomplished Greenfield and acquisition projects for Philips Singapore, Xircom\Intel Penang, Lucent Shanghai, Quantum Penang, and NEC Japan. These efforts generated business growth and products diversity. Show less

IT Business System Manager.a) Managed and supervised the IT Business System/Software Development section to ensure Jabil Application framework and standards are fully adopted in the Software Development Lifecycle. An IT Business advocates ensuring all IT solutions meet business requirements. Liaised with corporate development team to support standards of implementation and deployment.b) Managed application development and support for both locally developed and corporate owned systems… Show more IT Business System Manager.a) Managed and supervised the IT Business System/Software Development section to ensure Jabil Application framework and standards are fully adopted in the Software Development Lifecycle. An IT Business advocates ensuring all IT solutions meet business requirements. Liaised with corporate development team to support standards of implementation and deployment.b) Managed application development and support for both locally developed and corporate owned systems. 6 applications were developed locally and implemented to automate and replace manual processes which resulted in an optimized Process Operations and increased Data Quality by 60% which further increased in Headcount productivity by 30%.c) Managed B2B requirements and deployments using RosettaNet standards. d) Established the setup of Regional Helpdesk Operations for Asia which includes people hiring, process escalation, procedure and policy definition. Created the 24 x 7 system support structure and issue escalation process flow and priorities setup.e) Managed and led a team of 10 people (4 IT Business Analysts, 3 Analyst Programmers, and 3 contract programmers) to support operational growth and expansion which included the startup of 2nd building for operation expansion. Show less

Senior Analyst Programmer a) Managed application analysis and design for banking environment. Performed application enhancements, project developments, and maintenance of the current and forthcoming systems. Trainer for Microsoft Office suites to educate and promote awareness for new hires. b) Development of mainframe application systems for banking environment. Maintain and enhance existing applications. System support and consultation to end-users.

a) Managed systems development, implementation, and support for both local developed and corporate owned applications. Liaised with corporate development team to support standard of application implementation and deployment. Project coordinator for systems implementation.• Project coordinator for systems implementation such as Job'96 project, SAP Warehouse Management (WM) and Sales Distribution (SD) for Planning and Warehousing/ Distribution Center for Penang and Kulim sites. Coordinated… Show more a) Managed systems development, implementation, and support for both local developed and corporate owned applications. Liaised with corporate development team to support standard of application implementation and deployment. Project coordinator for systems implementation.• Project coordinator for systems implementation such as Job'96 project, SAP Warehouse Management (WM) and Sales Distribution (SD) for Planning and Warehousing/ Distribution Center for Penang and Kulim sites. Coordinated the procurement and configuration of pcs, printers, laptops, radio frequency equipment and servers for both Job 96 and SECc Warehouse Factory Startup. Started the foundation for future SAP implementations that focused on one worldwide enterprise system.• Completed Year 2000 efforts to ensure all applications were Year 2000 compliant for Planning and Logistics areas. Resulted in 100% compliance and zero disruption to production environment during cut over.• Established 24 x 7 system support model and escalation process flow for Warehouse and Factory Back end projects for Penang and Kulim sites. Streamlined one process flow among the Helpdesk and IT support groups.• Supervised 8 Systems Analysts and 4 IT technicians for Applications and Server areas. These supported the operation growth and SECC warehouse expansion in Kulim, Kedah. Show less

a) Managed application analysis and design for banking environment. Performed application enhancements, project developments, and maintenance of the current and forthcoming systems. Trainer for Microsoft Office suites to educate and promote awareness for new hires.b) Development of mainframe application systems for banking environment. Maintain and enhance existing applications. System support and consultation to end-users.

Project Team Leader. a) Worked in a team of 5 people on a contract project for an external company. Developed a software application based on the systems development life cycle. Lead and managed each phase of analysis, design, programming, and implementation. Lead programmer using Foxpro (DOS based) Development Tool. Successfully implemented the solution to targeted audience.