Currently involved in running a small shop selling bed steads and mattresses in Hernebay with a 99% successful sales rate. Sales - via the showroom and on the telephone, building on existing customer base. Account Manager for new and existing Contract and Trade customers.Use own Initiative by organising and arranging an Event at our Hersden Warehouse/Showroom in order to introduce local businesses and the general public in order to gain new interest.Customer Services - Dealing… Show more Currently involved in running a small shop selling bed steads and mattresses in Hernebay with a 99% successful sales rate. Sales - via the showroom and on the telephone, building on existing customer base. Account Manager for new and existing Contract and Trade customers.Use own Initiative by organising and arranging an Event at our Hersden Warehouse/Showroom in order to introduce local businesses and the general public in order to gain new interest.Customer Services - Dealing with escalations, Solving customer queries. Communicating with logistics. warehouse, drivers, purchasing Manufacturers. Ensure goods are available and reach the customer within a time specified to promote our brand name. Currently running a small shop on Kings Road in Hernebay Show less

Reception: Meet and greet, Answering incoming and internal calls. Transfer to the correct department. Deal with queries where unable to transfer to correct department. Take notes, broadcast and emailing outcome of queries to the correct people.Account Manager: Cold call perspective businesses to increase customer base. Manage fuel accounts for clients, maintaining good customer relationships in order to ensure clients are using to their maximum potential.Hold morning meetings with own… Show more Reception: Meet and greet, Answering incoming and internal calls. Transfer to the correct department. Deal with queries where unable to transfer to correct department. Take notes, broadcast and emailing outcome of queries to the correct people.Account Manager: Cold call perspective businesses to increase customer base. Manage fuel accounts for clients, maintaining good customer relationships in order to ensure clients are using to their maximum potential.Hold morning meetings with own ideas.Create incentives to improve office dynamics/performance.Hold training sessions for staff product knowledge using own ideas, eg: Dragons Den.Arranged monthly extended lunchtime activities for team bonding sessions at the Kingsmead Leisure Centre. Show less