Daryl Ellis Email & Phone Number

Beaverton, OR, US

Beaverton, OR, US

• Lead and evolve the software and solutions strategy for Tektronix largest product line to shift towards more customer centric approach through applications and solutions while directly managing a team across US and India
• Shifted Application Engineers from just Product focus to application focus with strengthen partnership with sales
• Partnered with Engineering on streamlining Scope Platform SW Releases and growth in Power Software Solutions
• Participated and led in several Fortive Business System efforts including Global Software Results Problem Solving, Platform Software Releases Value Stream Mapping, and Solutions Policy Deployment

Lubbock, Texas, US

San Diego, CA, US

Austin, Texas, US

Austin, Texas, US

• Lead a global organization of 150+ Project Managers and Engineers across 12 countries towards effective execution and delivery of customer specific solutions in collaboration with sales, Business Unit, R&D and.
• Drive customer focus and insight through visiting key customer to reassure success and services value delivered providing feedback and insight to NI account strategy for integration services positioning and delivery
• Ensure ownership and accountability for integration services with on-time delivery, expenses, scope and quality of projects removing obstacles to move things forward and working with service delivery partners to.
• Align across Services, Support, and Sales leaders and functions for strong collaboration in each country and globally for a seamless customer delivery and experience
• Grow professional services towards industry standard by driving and leveraging metrics and data to balance and forecast team costs and utilization toward demand and revenue impact while also applying quantitative and.

Austin, Texas, US

• Directly manage 4 managers of group of 25 Field Applications Engineers deployed across the Americas at key customer sites in the regions of West US & Canada, East US & Canada, Latin America, and Strategic Accounts
• Evolving Field Applications Engineering role and career path to industry standard in order to stay competitive in target markets of Aerospace / Defense, Transportation, and Semiconductor
• Coaching and instilling Demand Generation principals for group to leverage technical expertise during engagements to learn more about customers and uncover future needs
• Establishing group to become technical trusted advisors at target accounts to be brought in early in customer design process to consult on technical approach
• Implemented variable pay with 80/20 pay mix on Key Sales Objectives towards helping accounts achieve target revenue, demand generation to increase pipeline, and account strategy success to map activity to account plan

Austin, Texas, US

• Program managed implementation of account tiering based on business potential and resource coverage to maximize return on investment within Americas Sales and Marketing region
• Created framework and disciplined practice on planning, documentation, risk mitigation, decision making, and change management
• Led cross-functional team to implement account tiering for 20,000 accounts, field and inside sales account coverage for 139 sellers and Support & Services account coverage for 100 Applications and Systems Engineers
• Took on leading role for communication and change management in partnership with corporate communications and human resources
• Presented in several forums periodically and as needed on project status catering the messages focused on the entire Americas region and up to Executive Leadership
• Consulted Europe and Asia Program Managers during implementation of Customer Portfolio Management globally

Austin, Texas, US

• Directly manged 4 managers to manage 25 Engineers across Austin and Costa Rica with customer account focused engineering support and services
• Created a culture of account advocacy through fostering building of relationships with customers enabling stronger support towards platform adoption and customer success
• Defined the Project Success Assessment and Plan to recommend support services activity throughout a customer’s project
• Implemented a framework for account success planning to map support services activity to objectives in an account plan
• Fostering a mentality of ownership and accountability with a management team on success of ICs, NI, and our customers

Austin, Texas, US

• Partnered with sales and customers on how to best leverage and position engineering support services that can be provided to ensure customer success
• Injected a stronger customer point of view within the organization to strengthen the relationship with the support and services organization.
• Ensured both standard support and sales request help channels performance providing insight and prioritization as needed
• Empowered and leveraged partners through support services both to support them and also utilize them for delivery
• Built sales enablement and customer facing material around support services to enable success and increase proficiency
• Traveled on a regular basis to key customers to build relationships and to sales meetings as part of the sales team

Austin, Texas, US

• Managed group of 32 engineers in Austin while working with global peers on role definition and alignment
• Originating the Applications Engineering Specialist role and individual contributor and management career tracks
• Establishing the recruiting and interviewing process for internal, external, and new college grad candidates
• Conducting bi-weekly 1-on-1’s and semi-annually formal reviews with direct reports and creation of review process
• Defining training, mentorship, and on-boarding process for new hires and continued training and development tracks
• Collaborating with the global services and support managers to expand and grow role world wide

Austin, Texas, US

• First Applications Engineering Specialist for Test defining and implementing a higher tier of support for multi-product system customers
• Delivered support and services in the automated test space in application areas such as high-channel count data acquisition and analysis, structural test, machine condition monitoring, sound & vibration, wireless.
• Gained and leveraged experience in several software platforms through project work such as NI LabVIEW (Certified Associate LabVIEW Developer), NI TestStand (Certified TestStand Developer), NI CVI/LabWindows, VB 6,.NET.
• Completed several proof-of-concepts and application architectures in multiple operating systems including Windows, Red Hat Enterprise Linux, and NI LabVIEW Real-Time
• Utilized and automated multiple hardware measurements and performed signal analysis / processing on diverse hardware platforms such as RF (Signal Generators, Spectrum Analyzers), Oscilloscopes, Function Generators.

Austin, Texas, US

• Supported National Instruments products of LabVIEW, Data Acquisition, Modular Instrumentation, RF, and PXI
• Taught customer education classes each month on products and technologies supported
• Completed several R&D and quality projects to give feedback and directly impact future products and stability
• Delivered several technical product marketing demos and sales proof-of-concepts to drive business
• Led team of 10 Applications Engineers including performance reviews and support shift scheduling
• Produced several knowledge bases and application development content and examples

Erfurt, Thuringia, DE

- Wrote software automation algorithms to maximize the number of chips and placement of them on a wafer for production