As an Infrastructure Analyst in the ISS department, I provided expert 3rd line support for the Group's diverse technology areas, ensuring seamless operations and safeguarding service quality. My responsibilities included proactive issue resolution, continuous improvement initiatives, and collaboration with cross-functional teams. Proficient in technologies like VMware, Active Directory, MS Exchange/O365, and networking, I brought a high degree of operational awareness and a continuous improvement mindset. With a focus on positive communication and confidentiality, I actively contributed to maintaining the department's positive image.

Odgers Berndtson is the UK’s leading executive search firm, represented in 28 countries around the world. I work as part of the IT infrastructure team directly supporting over 500 users from UK and Dubai offices. I’m responsible for planning, installing, configuring, administering and maintaining all backend systems across the organisation to ensure the stability of the production environment and failover sites. I work and collaborate closely with my technical counterparts around the globe to bring the business closer together through technology keeping a security focus throughout. My role is currently a mixture between technical and project based work.• Support of WAN (VPN, Remote Access, Internet/Data links, Regional offices)• Support of LAN (SAN – Nimble Storage, VMWare vSphere, Windows server environment, AD, DNS, Group Policy, DHCP, DFS, WSUS, Wireless and HP Switches)• Email infrastructure (Mimecast, Exchange upgrades and migration to Office 365)• Escalation point for issues unable to be resolved by 1st/2nd line support• Configure and maintain backups and failover sites (Veeam, Backup Exec, DR/BCP Planning)• Migration and management of SaaS based services such as Mimecast, Office 365, Websense, Cisco Meraki and Trend Micro• Overseeing the testing and monitoring of application and system performance• Conducting Internal IT Security reviews and technical point for vulnerability testing• Managing projects through change control process and implementation• Develop and maintain systems documentation and network diagrams• Mentoring 1st/2nd line support administrators

CEME is a world-class education and business campus based in East London. I worked as part of a 3 man team that supported an environment of over 600 workstations, 40 servers and 30 companies. My duties ranged from first to third line support involving a great deal of customer interaction and technical troubleshooting. I was also trained in the World Host Customer Service programme.• Managing, maintaining and upgrading Windows Servers and PCs • Migration of Physical servers to Virtualised environment (P2V)• Install, configure and maintain VMware virtualised server environment• Maintaining and configuration of Cisco ASA firewalls, routers and switches• Administering services such as SCCM, vRanger, McAfee, Sophos, Websense, Mimecast