Daryl M. Email & Phone Number

Santo Tomas, Ph

Quezon City, National Capital Region, Philippines

• Manages daily account operations to 14programs/accounts assigned with a total of 100+ FTEs• Works as one-man-POC for all accounts including different LOBs• Client facing interaction from contract signing to operations• Coordinates with different departments for sourcing, hiring, implementation, procurement, billing, and other administrative matters to meet client business requirements, expectations, and requests• Facilitates meetings and collaboration with client and key individuals• Meet with clients on real-time meeting requests• Acts as main supervisor for accounts and LOBs with no designated Team Leads• Manages team and individual performance through daily supervision on Team Leads and Members, Facilitates Monthly and Annual Performance Reviews and Corrective Actions• Manages employee retention and attrition through regular climate checks, FGDs and Employee Engagement activities• Works on promoting expansion and Client – Employee Satisfaction• Assists clients on action plans and initiatives to drive performance• Provides monthly and/or weekly reports on account and employee performance• Responsible for validating and approval of employee timekeeping• Maintains updated and accurate cost-sheet per account on billing invoice• Overall handles all client and employee concerns and assistance

Philippines

Philippines

Philippines

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General