Daryl Marsh Email & Phone Number

Meridian, Idaho

- Facilitates Agile team planning and implementation activities. - Acts as a liaison between technology teams, architects, and product management, ensuring appropriate cross-team project progress is made. - Guides teams to become self-organizing- Manages all aspects of technical projects - Assisting with internal and external communication, improving transparency, and radiating information- Monitors team performance and communicates information and metrics to stakeholders. - Identifies and documents project issues; works with stakeholders to resolve issues and establish recovery plans - Anticipates and addresses potential and actual impediments- Initiates and facilitates release planning with the Product Owner and development team leaders

Boise, Idaho Area

Worked with customers via online help desk system, telephone and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals. Performed resolution and tracking of incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures. Performed security administration functions for user access, data access, and remote access. Proactively utilized IT resources to remain current with technology used in the company IT environment

Boise, Idaho Area

With the assistance of upper management, created and marketed a Large Loss Division which led to an increase in overall company revenue. Influenced a change in company culture that led to a better understanding and shorter response times to large losses.

Las Vegas, Nevada Area

Built and maintained professional relationships to obtain restoration work Scoped and estimated multi-faceted projects with cross-functional teams. Planned, developed and led complex projects from inception to completion. Managed projects that were valued from $50,000 to $40 million. Created budget for individual projects and responsible for cost accounting. Established new vendor management guidelines that lead to reduced company expenditures and an improvement in performance.

Master'S Degree, Computer/Information Technology Administration And Management

Studies included courses in leadership, technology operations and integration, sourcing, risk, planning, influence, finance, solutions.

Bachelor'S Degree, Information Technology

Coursework included server management, web development, network design, operating systems, databases and security.