Technical Support Agent
CurrentStarted out in a call room under the program name "validity" and quickly moved up to assisting the floor managers I was pulled from this program 4 weeks in (managed under Alex) and moved into another program which I was placed under contract so not sure if I can just disclose the client (this program was supervised by Chelsea or Audrey). Without saying to much it was one of the largest Internet satellite provider and they are in the process of a pilot program to earn contracts. After another 4 weeks of training I worked as Tier 1 and 3 Tech Support and Client Retention. Which included but not limited to general customer support, helping with clients billing and resetting customers equipment. Fixing equipment or ordering new equipment as needed and sending out service work orders. Advanced Tech Support and or three-way calling with management and clients. If clients wanted to cancel attempt Customer Retention and an attempt to save the client's account. There was a layoff in the program due to a lack of funding and many others along with myself were laid off and the building was reduced from a three-story 6 floor operation to down to one wing on one floor.
