Daryl Nathanson Email & Phone Number

Asheville, North Carolina, United States

Boca Raton

Boca Raton

Member of founding executive team after buyout of Southeast Telephone Company-- prior employer.Devise plans to drive ordering process and delivery of telecom services to thousands for continued customer loyalty. Maintain compliant operations by adhering to industry regulations. Oversee billing to ensure accuracy and efficiency and quickly respond to escalated internal and customer issues. Identify IT needs, select options equipped to meet demands across key functions, source / select… Show more Member of founding executive team after buyout of Southeast Telephone Company-- prior employer.Devise plans to drive ordering process and delivery of telecom services to thousands for continued customer loyalty. Maintain compliant operations by adhering to industry regulations. Oversee billing to ensure accuracy and efficiency and quickly respond to escalated internal and customer issues. Identify IT needs, select options equipped to meet demands across key functions, source / select vendors, and lead implementations. Selected accomplishments:Lead Service Delivery, Customer Service and Technical Support teams in all phases of customer deployments, installations and ongoing support.Maintain churn at less than 3%, well-below the industry norm by maintaining high standards and personally ensuring proper completion of tasks and projects on first attempt. Frequently selected by CEO to assume responsibility for special projects and more complex responsibilities based on "well thought out approach and implementation plan to get the job done."Drafted and instituted all internal customer-service, sales, and engineering policies / procedures.Employ finely honed issue management skills to quickly resolve escalated customer and service concerns; lead team accountable for responding to 1st-tier calls and inquiries and escalations, identifying solutions to stated concerns, and reporting to vendors for further follow up and investigation.Designed Website layout, drafted content, and sourced / hired Web design firm to create site as well as manage updates. Show less

Earned several promotions within two year period, initially serving as account executive and progressing to branch manager and ultimately to regional manager.Spearheaded two-state regional territory to boost penetration / revenue growth and stimulate business for branch operations covering Fort Lauderdale and West Palm Beach. Prepared and presented sales forecast to upper management as well as communicated team successes, P&L, and business plan objectives. Managed all facets of hiring… Show more Earned several promotions within two year period, initially serving as account executive and progressing to branch manager and ultimately to regional manager.Spearheaded two-state regional territory to boost penetration / revenue growth and stimulate business for branch operations covering Fort Lauderdale and West Palm Beach. Prepared and presented sales forecast to upper management as well as communicated team successes, P&L, and business plan objectives. Managed all facets of hiring process to attract and retain motivated and skilled sales team. Presented ongoing training to communicate trends and rapid changes within industry. Selected accomplishments:Implemented high-impact sales strategies to spark explosive annual revenue growth and build team from initial start up; generated $2.7 million and grew sales forces to 25 sales representatives in one year.Championed decentralization of order-approval and OSS entry from corporate-driven to branch level for greater efficiency as well as developed standard timeframes for provision of service and account activation.Forecasted trends and reported findings of comparative studies to senior leadership team pertaining to key functions, such as product development, marketing, engineering and infrastructure requirements as compared to sales trends and territory management.Facilitated process improvements that led to key product development, such as Account Codes billing format, resulting in higher customer retention / satisfaction and cost reduction.Achieved President's Club Award Show less

Led media-relations department operations and pursued new business to meet growth objectives. Hired and mentored staff. Identified new opportunities to grow base of promotional and advertising accounts for educational and direct-response television shows and Web sites. Selected accomplishments:Elevated advertising page inventory 700% by negotiating barter arrangements at 90% margin. Fulfilled expectations for account base, including Car & Driver Magazine, U.S. News & World… Show more Led media-relations department operations and pursued new business to meet growth objectives. Hired and mentored staff. Identified new opportunities to grow base of promotional and advertising accounts for educational and direct-response television shows and Web sites. Selected accomplishments:Elevated advertising page inventory 700% by negotiating barter arrangements at 90% margin. Fulfilled expectations for account base, including Car & Driver Magazine, U.S. News & World Report, and Ubid.com Show less

Managed P&L for operations generating up to $3 million in annual revenue. Drove productive and efficient work environment to maintain high customer-satisfaction rates. Guided performance of staff to build customer base and market presence.Selected accomplishments:Played central role in solidifying joint venture with investment-banking firm with over 200 representatives nationwide to expand sales opportunities. Led project to recruit, train, and license CPAs as channel partner… Show more Managed P&L for operations generating up to $3 million in annual revenue. Drove productive and efficient work environment to maintain high customer-satisfaction rates. Guided performance of staff to build customer base and market presence.Selected accomplishments:Played central role in solidifying joint venture with investment-banking firm with over 200 representatives nationwide to expand sales opportunities. Led project to recruit, train, and license CPAs as channel partner for growth, leading to over 100 contracted firms and individuals Show less

consistently earned awards throughout tenure for solid sales performance and persistence.