Provision of Onsite and remote Technical support to managed clientsSupport and maintenance of a Hosted server data centre environment (Windows Server 2008 and 2012)Support of multiple LAN/WAN environments - ADSL to FibreSupport of multiple Desktop environments - Windows and OS XSupport of mobile environments - Android and iOSServer and PC builds / upgradesBackup and recovery strategiesAuditing, Analysis and capacity planning of IT systems

Implemented a national data and voice network across twelve separate sites to provide data and voice communications across the business.Implemented a Windows 2003 / Citrix server farm for delivery of administrative IT services for three hundred staff members.Deployed over five hundred personal computers and terminals, based on a standard operating environment.Implemented a training delivery environment for classrooms, providing standardised learning resources and technical aids to more than 3000 students.Implemented student study environments with secured Internet access on both PC and Terminal Server platforms.Implemented disaster recovery site and data recovery solutions.Implemented configurable and reportable web browsing systems.Assisted with the implementation of Core Financials application (Technology One)Managed a team of three IT support staff in three separate locations.Provided solutions to minimise web and viral attack across the network, with alerting and reporting mechanisms.Implemented a company Intranet solution to provide document control for training resources.Implemented Corporate fax serverImplemented and managed 20 multifunction devices, including print reporting and limitation systems.Implemented Microsoft Exchange 2007 environment, supporting 300 mailboxes as well as mobile telephony access. Incorporated anti-spam, anti-virus measures and applied corporate branding to email templates.Provided solutions for mobile telephony, Voice over IP telephony and mobile data access.Assisted with the day to day support (11 hours x 5 days) of the IT environment and three hundred staff members.Provided performance reports, budgetary projections and other ad-hoc reporting to the executive team.

Re-engineered the corporate LAN environment and maintained Windows NT & 2000 Server networks.Replaced and Upgraded Citrix and Windows server environment to Windows server 2003, Exchange 2003 and Citrix 4.0.Implemented corporate satellite office communications using Internet and VPN technology across five sites.Maintained and developed a corporate intranetMaintained Corporate Human Resources database (Axiom HR), accomplishments including end user training, major product upgrade and introducing stability and confidence in the product. Developed management and user reports utilising Crystal Reports to query corporate database and publish reports on an intranet.Provided training to all staff on all technology employed within the office environment, including an HRM Database and desktop applications, such as Microsoft Office.Maintained mobile phone fleet and telephony solutions.Maintained desktop environment for approximately one hundred staff members in three companies.Setup initial IT environment for Australian Technical College, Gold Coast.Supervised and mentored support staff.Provided budgetary reports to executive team.Provided time based billing reports for IT services to other companies.

Implemented and maintained a Network management platform (HP Openview) to monitor a national communications network comprising of approximately 11000 managed elements including CISCO routers and switches, NT, Linux and SUN Solaris servers. This involved the setup of a SUN Solaris platform, custom scripting and integration with automated paging and email systems.Implemented and maintained a Network Reporting Application (Concord NetHealth) to report on approximately 8000 network elements (CISCO routers and switches) throughout a national communications network. This involved customisation of the product, to interface with other data systems and report on non-standard elements in the network, such as radius databases.Implemented and maintained a Device Management Application (Cisco Works) to provide remote management capabilities for approximately 600 CISCO routers and switches.Supervised and coordinated a team of three network monitoring and reporting engineers, as well as performing 2IC duties in the NOC Manager's absence, responsible for change control authorisation and supervision of NOC staff.Performed network monitoring on a day to day basis.Produced weekly and monthly custom reports for target audiences such as Senior Management, Marketing, Operations and Engineering. This included fault categorisation, statistical analysis and problem resolution statistics, along with outage statistics and technical resolution recommendations.Maintained two Sun Enterprise 450 series servers, and the associated application environments for HP Openview, Concord NetHealth and Cisco Works.

Implemented and maintained a National WAN network, covering 40 locations around Australia, based on Jtec ISDN / Bay Routers / TCPIP / IPX / VOICEImplemented and maintained a Novell Netware Corporate network comprising 50 Netware File Servers, 120 Print Servers and 800 PCs, and including Windows NT application servers.Installed and maintained all corporate applications on File Servers and developed and maintained SOE images on all Corporate PCs (Win 3.1, Win95, WINNT)Implemented and maintained a national Lotus Notes e-mail network.Implemented and maintained a complex national '13' Telephone service, with 50 answering locations, as well as various 1300 and 1800 servicesRationalised and maintained the corporate mobile phone and radio pager fleet, including setting up electronic billing and automated reconciliation procedures.Implemented a new predictive dialler solution (Genesys) with full digital capability and capacity for 300 agents, based on Windows NT and Sun Solaris platformsImplemented and maintained Corporate Firewalls (Firewall-1 on Windows NT

Maintained all aspects of mission critical LAN/WAN networks and associated applicationsProvided PC support to approximately 300 Desktop and Laptop PCs, developing SOE images and streamlining upgrades and installations.Developed and implemented Windows NT 3.51 Desktop SOE for all Corporate PCsMaintained Corporate email system - MS MAILSystem administration of Wang VS minicomputers, HP9000 Unix Servers and Novell Netware servers. Managed a large project to move corporate applications from a Wang Cobol based environment to a HP-UX cobol / Sybase environment.Administration of all gateway products, including Lightspeed, Netware SAA and TCPIP interconnectivity.Provided 2nd level helpdesk support to all internal business units, covering desktop, printing and network problems.