• Spearhead the development of the Old Chang Kee CRM project.• Conduct data analysis of outlet sales, customer segmentation, loyalty rewards, digital payment, e-voucher redemption, campaign performance, online delivery etc. • Generate performance reports and present data-driven insights to senior management to aid them in making informed strategic decisions.• Launch new marketing campaigns and evaluate campaign performance.• Establish new strategic partnerships with third parties and launch joint marketing campaigns to drive sales.• Implement multiple digital projects across over 80 outlets in Singapore.• Optimize operational procedures, conduct staff training and document training materials.• Oversee the Grabfood, Foodpanda and Deliveroo delivery systems across multiple brands and outlets.

Capstone Project- The aim to predict the sales opportunity outcome and potential monetary value.- Based on the sales data of an automotive supplies wholesaler.- Apply various classification and regression machine learning algorithms.- Regression models: Linear, Lasso, Ridge, SGD, Random Forest- Classification models: Logistic Regression, Random Forest, KNN- https://darylcheong.github.io/GA-Capstone/

- Consolidate and clean data for online educational platform- Create and manage operational costs and budgets databases- Supervise the production process of educational products- Plan and implement business operation processes- Schedule and manage project timelines- Identify product quality standards and monitor quality control- Coordinate company events- Liaise with partners and suppliers- Delegate duties to team members and monitor progress- Conduct performance evaluation for interns

- Design café layout and operation processes- Establish and implement café standard operational procedures- Responsible for purchasing of equipment and ingredients- In charge of menu planning and food preparation- Organize and control inventory at optimal levels- Calculate food costing and identify cost saving opportunities- Identify product quality standards and monitor quality control- Maintain food safety and hygiene standards- Hire and train quality employees- Delegate work duties and plan shift schedules- Monitor employee performance in food preparation and customer service- Liaise with suppliers

- Analyze sales data and predict sales forecast- Design shop layout and flow of operation processes- Calculate costing data and manage company finances- Handle purchasing of equipment and ingredients- Design menu and perform product testing- Develop and implement marketing strategies- Supervise daily operations

- Analyze sales data and predict weekly sales forecasts- Calculate costing data and maintain company financial database- Establish restaurant flow of operations and SOPs- Oversee food production and quality control- Train quality employees and liaise with suppliers

- Responsible for preparing pastries and baked goods- Ensure proper procedures in food preparation- Maintain food hygiene safety standards- Control food inventory

- Ensure proper procedures for food preparation and customer service- Monitor food cost and quality standards- Responsible for purchasing and controlling inventory- Maintain outlet cleanliness and proper food hygiene- Make bank deposits and track sales revenue for reporting- Provide staff training and monitor performance- Assign staff duty schedule- Handle customer feedback

- Perform trade reconciliation for daily transactions- Monitor price data of securities- Provide transaction entry and support- Liaise with vendors and service providers