Daryl Dawes Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Seville Grove, Western Australia, Australia

Seville Grove, Western Australia, Australia

Kewdale Wa

• Developing and executing IT strategies, procedures and plans to meet operational needs• Installing, monitoring and maintaining Windows Servers & SQL Server• Support all business systems (I.e. Intranet, Google Apps, etc)• Identify opportunities for continuous improvement initiatives • Ensure a high level of customer service is maintained• Ensure users are given appropriate training on IT technologies• Ensure high level of security is maintained in all IT… Show more • Developing and executing IT strategies, procedures and plans to meet operational needs• Installing, monitoring and maintaining Windows Servers & SQL Server• Support all business systems (I.e. Intranet, Google Apps, etc)• Identify opportunities for continuous improvement initiatives • Ensure a high level of customer service is maintained• Ensure users are given appropriate training on IT technologies• Ensure high level of security is maintained in all IT systems• Maintain internal Intranet system• Provide technical support for employees• Assisting with user account management, email administration, computer set – up• Maintain landlines and mobiles Show less

Kewdale, Wa

• Developing and executing IT strategies, procedures and plans to meet operational needs• Installing, monitoring and maintaining Windows Servers, Exchange Server & SQL Server• Support all business systems (I.e. JD Edwards EnterpriseOne, Intranet, etc)• Identify opportunities for continuous improvement initiatives • Ensure a high level of customer service is maintained• Ensure users are given appropriate training on IT technologies• Ensure high level of security is… Show more • Developing and executing IT strategies, procedures and plans to meet operational needs• Installing, monitoring and maintaining Windows Servers, Exchange Server & SQL Server• Support all business systems (I.e. JD Edwards EnterpriseOne, Intranet, etc)• Identify opportunities for continuous improvement initiatives • Ensure a high level of customer service is maintained• Ensure users are given appropriate training on IT technologies• Ensure high level of security is maintained in all IT systems• Establish and maintain Disaster Recovery Program and Business Continuity program• Prepare and maintain the IT Budget• Maintain internal Intranet system• Provide technical support for employees• Assisting with user account management, email administration, computer set – up• Maintain landlines and mobiles• Maintain building security systems Show less

• Manage of the Australasia Service Desk Team• Provide reporting to Global IT Management on performance of the Australasia Service Desk• Recruitment of new staff for the Australasia Service Desk• Coordinate training for new Australasia Service Desk staff• Coordinate the creation of IT Policies, Procedures and other documentation• Provide all level’s of support to offices in the Australasia and Middle East Regions within agreed SLA’s• Provide technical advise to… Show more • Manage of the Australasia Service Desk Team• Provide reporting to Global IT Management on performance of the Australasia Service Desk• Recruitment of new staff for the Australasia Service Desk• Coordinate training for new Australasia Service Desk staff• Coordinate the creation of IT Policies, Procedures and other documentation• Provide all level’s of support to offices in the Australasia and Middle East Regions within agreed SLA’s• Provide technical advise to Management, End Users and other IT Staff• Use Active Directory for User & Computer management• Assist in the Change Management process• Escalate issues to the global IT Management Team where necessary• Escalate critical issue to the appropriate area• Update service desk calls and provide updates to the client where needed• Management of Users & Groups within Domino Administrator• Obtaining quotes and processing orders for Australasian IT Department• Chief Fire Warden for Northbridge office (3 Floor Building)• Provide First Aid for 3rd Floor containing approximately 30 – 40 employees Show less

• Provide all level’s of support to offices in the Australasian and Middle East Region within agreed SLA’s• Provide technical advise to Management, End Users and other IT Staff• Use Active Directory for User & Computer management• Assist with maintaining Documentation• Assist in the Change Management process• Escalate any issues to the Senior IT Staff or IT Manager• Escalate critical issue to the appropriate area• Update service calls and provide updates to the… Show more • Provide all level’s of support to offices in the Australasian and Middle East Region within agreed SLA’s• Provide technical advise to Management, End Users and other IT Staff• Use Active Directory for User & Computer management• Assist with maintaining Documentation• Assist in the Change Management process• Escalate any issues to the Senior IT Staff or IT Manager• Escalate critical issue to the appropriate area• Update service calls and provide updates to the client where needed• Provide First Aid for floor containing 30 – 40 employees• Management of Users & Groups within Domino Administrator• Obtaining quotes and processing orders for Australasian IT Department Show less

• Provide 2nd & 3rd level support to Main Roads within agreed SLA’s• Assist with Management & Troubleshooting of the Microsoft SMS Server• Use Microsoft SMS Server to maintain software on Desktop & Laptop computers• Provide technical advise to Management, End Users and other IT Staff• Assist with Management & Troubleshooting for the Standard Operating Environment (SOE)• Use Active Directory for User & Computer management• Assist with maintaining Site… Show more • Provide 2nd & 3rd level support to Main Roads within agreed SLA’s• Assist with Management & Troubleshooting of the Microsoft SMS Server• Use Microsoft SMS Server to maintain software on Desktop & Laptop computers• Provide technical advise to Management, End Users and other IT Staff• Assist with Management & Troubleshooting for the Standard Operating Environment (SOE)• Use Active Directory for User & Computer management• Assist with maintaining Site Documentation• Assist in the Change Control process• Escalate any issues to the Site Manager or MRWA Management• Escalate critical issue to the appropriate area• Update service calls and provide updates to the client where needed• Develop scripts or applications in Visual Basic .NET to assist with repetitive tasks• Provide First Aid for floor containing 50 – 60 employees Show less

• Provide 1st & 2nd level support to Main Roads within agreed SLA’s• Assist with maintaining Site Documentation• Maintain the Training & Loan pool equipment• Assist with providing Desktop Support where needed• Step in as Acting Help Desk Coordinator when the Help Desk Coordinator is away from Main Roads• Assist in the Change Control process• Review ITSD performance using reporting tools• Escalate any issues to the Site Manager or MRWA Management• Escalate… Show more • Provide 1st & 2nd level support to Main Roads within agreed SLA’s• Assist with maintaining Site Documentation• Maintain the Training & Loan pool equipment• Assist with providing Desktop Support where needed• Step in as Acting Help Desk Coordinator when the Help Desk Coordinator is away from Main Roads• Assist in the Change Control process• Review ITSD performance using reporting tools• Escalate any issues to the Site Manager or MRWA Management• Escalate critical issue to the appropriate area• Update service calls and provide updates to the client where needed Show less

Assisting Electrician's with wiring new houses

• Answer and log calls for the IT department relating to the IT services• Resolve issues with minimal supervision• Prepare quotes for Stores for purchasing IT equipment• Setup & Maintain IT Infrastructure• Configure computer with software to corporate standard• Analyse and repair reported faults with hardware and software• Troubleshoot network faults• Assist with provision of on-site training for staff in the use of IT software and hardware• Manage servers… Show more • Answer and log calls for the IT department relating to the IT services• Resolve issues with minimal supervision• Prepare quotes for Stores for purchasing IT equipment• Setup & Maintain IT Infrastructure• Configure computer with software to corporate standard• Analyse and repair reported faults with hardware and software• Troubleshoot network faults• Assist with provision of on-site training for staff in the use of IT software and hardware• Manage servers, security, shares & users through network management software• Prepare documentation for the use within the IT department and within the Stores• Escalate faults to Management if necessary• Liaise with the other Store IT Officers Show less

• Answer and log calls for the WA Police Service relating to the IT services• Escalate problems to appropriate areas both within and outside the WA Police Service• Resolve majority of calls at 1st point of contact• Incident Management• Webmaster for internal webpage• IIS Management for internal web server

• Answer and log calls for all Public School’s relating to the IT services• Escalate calls to appropriate areas both within and outside the Department of Education and Training• Resolve majority of calls at 1st point of contact• Assist with IT Reception duties• Provide assistance / guidance to 1st Level Technicians• Provide a Point of contact for ICT Department to 1st Level Technicians

• Obtaining quotes and placing orders with suppliers• Manage equipment hiring• Install computers with software to corporate standard• Analyse and repair reported issues / problems with hardware and software• Troubleshoot network connectivity issues• Assist with provision of on-site training for staff in the use of IT software and hardware• Manage servers, security, shares & users through network management software• Auditing of IT equipment and update asset… Show more • Obtaining quotes and placing orders with suppliers• Manage equipment hiring• Install computers with software to corporate standard• Analyse and repair reported issues / problems with hardware and software• Troubleshoot network connectivity issues• Assist with provision of on-site training for staff in the use of IT software and hardware• Manage servers, security, shares & users through network management software• Auditing of IT equipment and update asset register• Assisting in the prevention of viruses• Computer technician work• Manage backup and restore system• Alerting staff to changes to the IT policies & procedures and software updates & problems• Assist ICT Manager with the day to day running of the IT department• Provide support to staff in all departments (I.e. Fill in for admin or Fleet Departments)• Provide 1 on 1 assistance and training to staff for IT related tasks• Provide advice, assistance and support to management regarding IT and related issues and projects• Edit and develop IT policies and procedures Show less

• Install computers with software to corporate standard• Analyse and repair reported issues / problems with hardware and software• Troubleshoot network connectivity issues• Assist with provision of on-site training for staff in the use of IT software and hardware• Manage servers, security, shares & users through network management software• Auditing of IT equipment and update asset register• Assisting in the prevention of viruses• Computer technician work• Manage… Show more • Install computers with software to corporate standard• Analyse and repair reported issues / problems with hardware and software• Troubleshoot network connectivity issues• Assist with provision of on-site training for staff in the use of IT software and hardware• Manage servers, security, shares & users through network management software• Auditing of IT equipment and update asset register• Assisting in the prevention of viruses• Computer technician work• Manage backup and restore system• Alerting staff to changes to the IT policies & procedures and software updates & problems• Assist ICT Manager with the day to day running of the IT department• Provide support to staff in all departments (I.e. Fill in for admin or Fleet Departments)• Provide 1 on 1 assistance and training to staff for IT related tasks• Provide advice, assistance and support to management regarding IT and related issues and projects• Edit and develop IT policies and procedures Show less

Bachelor Of Applied Cloud Technology, Information Technology

Diploma, Information Technology Systems Administration

Rpa Developer Foundation

Automation using UiPath RPA Bot. Develop processes using UiPath Studio (PDF Automation, Email Automation, Error Handling, Data.

Rpa Business Analyst Foundations

Diploma, Information Technology

Education record

Certificate Iv In It (Client Support), Information Technology