Daryll Garavan Email & Phone Number

Derby, Gb

Derby, United Kingdom

Managing a team of trainers, consultants and subject matter experts in delivery high quality training solutions for the Utilities industry across the UK and Internationally.

Derby, United Kingdom

Responsible for managing a part of Develop Training’s core training business, along with a team of Lecturers and Senior Lecturers, as well our Associate Lecturers. Our aim is to bring innovative training solutions that encourage learner engagement whilst putting customer satisfaction at the forefront of our training delivery aspirations.Key responsibilities include the delivery of appropriate technical training and assessment solutions ensuring that DTL’s Code of Practice standards are maintained whilst remaining compliant with the requirements of various external stakeholders. In addition the role includes working with DTL’s Customer Service and Business Development Teams to deliver programmes against budgeted performance criteria.

Derby, United Kingdom

I was responsible for developing new business via customer interfacing both over the phone and face to face and to maximising customer spend to realise forecasted budgets for our key accounts. Key responsibilities include proactively planning nationwide client visits and presenting business solutions, whilst working with the delivery and customer service teams to ensure product delivery and customer satisfaction.

Derby, United Kingdom

Following a company restructure it was my role to stabilise the customer service and administration team. This involved working with the teams to streamline processes where possible, introduce new processes using our in-house IT department and assess individuals capabilities to best suit them to tasks.

Derby, United Kingdom

Working closely with the telesales team I was responsible for bringing in in excess of £350,000 worth of business from a mixture of new and current customers against a target of £280,000.Because of my previous work within Develop I worked as key member of Develop Training’s Website Steering Group, proposing and creating website development and SEO strategies to improve the hits and overall contribution to our budgeted sales.

Derby, United Kingdom

To develop and motivate the newly formed Client Services Team, to increase performance and achieve their personal goals through effective use of communication in team meetings, 1:1s and setting SMART objectives.During this time I worked as part of the Senior Management Team to increase our profit contribution in 2012-2013, through negotiating prices with our suppliers, increasing the efficiency within the certification department and training our planners to better utilise our internal trainers. On a personal level I set out and successfully implemented a new standard of customer satisfaction through disciplined account management for a major asset owner in the Utilities sector. This resulted in a new 5 year contract being awarded for the business with a value of over £2 million.

Derby, United Kingdom

My role was to manage and motivate a small team of administrators to focus on first achieving customer and business led KPI’s and SLA’s and then improving efficiency in order to exceed them. Using Develop Training’s IT steering group I proposed and project managed the creation of two new interlinked tools for use within the admin teams, which was pivotal to improving efficiency and achieving customer excellence. This has comprehensively transformed the business’ ability to effectively plan our trainers, order and process course material and track the various stages of certification of qualifications. It also allowed me to set a zero tolerance policy for none compliance as well as equip the business with the capacity to spot problems before they occur.

Derby, United Kingdom

I was employed by Develop Training to take on administration duties from the team at the Whitwell Training Centre which was closing. On success of the handover of several accounts I set out to seek where I could improve the efficiency of how they operated. Immediately forming a close relationship with our IT team, we began creating a tool to manage the training requirements for Northumbrian Water. This is where the LAP as we know it now really started to get legs and save myself hours and hours of unnecessary work.