Daryl Novak Email & Phone Number

Toronto, On, Ca

Stoney Creek, Ontario, Canada

Member of the Board. Portfolio concerned with digital modernization and technology services

Greater Toronto Area, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Harnessing disruptive technology to make an impact on the mining industry and precious metals markets. Recommended strategic investments and ran pilot projects with early stage tech startups in the Blockchain and AI space. Monitored emerging cybersecurity threats post digital transformation

Toronto, Ontario, Canada

Advocated for Barrick’s entry as an inaugural member of the Mining and Metals Information Sharing and Analysis Center (MM-ISAC), allowing sharing of critical cybersecurity information via secure channels. Chaired Enterprise Architecture Review Board, ensuring all new digital and IT projects were fit for purpose, aligned with architectural roadmap and compliant with established security patterns

Toronto, Canada Area

Led the Corporate Technical Architecture team, reviewing existing technology landscape and creating roadmaps to progress to desired state. Recommended several initiatives to increase compliance and reduce costs during ISO 27001 certification process

Responsible for design and maintenance of global infrastructure systems, such as Exchange 2010, Active Directory 2008 R2 and System Center 2012

Responsible for design, administration and maintenance of mixed Windows environment, consisting of seven domains over two forests, virtualized pre-production environment, 400 servers and several thousand workstationsInstalled and configured servers, applications and specialized hardware to support the needs of the business Served as SME (Subject Matter Expert) and Design Architect in many major projects, including the migration and modernization of all passenger processing services at Pearson from an external vendor to an in house Windows Server 2003 infrastructureCreated light-touch imaging process still in use at Pearson for efficiently reinstalling check-in stations and self-serve kiosks, integrating both Altiris and SMS in order to keep these workstations consistently up-to-date and secureGained experience on a wide variety of technologies, including Microsoft Clustering, Exchange 2000/2003, Active Directory design, VMWare ESX, Cisco switches, routers and firewalls, HP Proliant and BladeSystem servers, Altiris Deployment and Notification Servers, as well as strategies to keep these services completely fault tolerant and highly available. Experienced the transition of the organisation to align with ITIL v3 processes, and became familiar with the frameworkProvided Tier 3 support for the business on all Windows systemsReceived Secret Clearance in order to work in security sensitive areas

Microsoft Canada (VMC), Mississauga, ONPerformed highest level enterprise support of Microsoft Premier and Partner customers from Europe, the Middle East and Africa (EMEA)Owned start-to-finish responsibility for customer technical problems, design consultation, software design change requests, hotfix requests, and account managementSupported a variety of software including SMS (1.2-2003) and MOM (2000-2005) on a variety of platforms and hardwareUsed extensive skills with Windows, Active Directory, IIS, and MS-SQL to help solve Manageability issues, including writing custom SQL triggers, and AD object editingProactively consulted with the Product Group on the development of new versions of SMS and MOM; also helped work out the possible impact of other new technologies or updates, such as the rollout of Windows XP Service Pack 2 and the release of LonghornOperated on diverse customer environments, from small implementations to large hierarchies of over 100000 seats on problems ranging from site design and scalability to software metering and distributionExperience with the new SMS Feature packs, assisted in implementing and troubleshooting the Device Management Feature pack and the Operating System Deployment Feature PackUsed Visual Basic scripts (usually interfacing with WMI) to perform various SMS and MOM tasks, such as manual agent deployment and targeted distribution point updates, providing custom solutions for unique problems

Completed four month contract with Soroc Technology to assist with the expansion of the service arm of the company due to the acquisition of two new contractsTracked and monitored customer service incidents, in order to effectively manage internal resourcesManaged and dispatched field technicians in such a manner as to meet very short SLA times; customers included military and trading floor servers requiring high availabilityReceived Confidential level clearance in order to work with security conscious military customersProvided additional technical resources where required, sourcing parts and equipment from alternate suppliers where needed to meet SLA deadlines

Delivered customer oriented dynamic solutions to fulfill client needs and expectationsEfficiently performed troubleshooting and support for connectivity, email and account issues for a large high-speed ISPUtilized extensive training in both network engineering and customer premise equipment (CPE) technology in order to efficiently diagnose and solve customer and network operations issuesResponded in a professional and timely manner, focusing on world-class customer serviceFulfilled internal helpdesk as well as Tier 2 support roles