Dasha Shavrina Email & Phone Number

Barcelona, Catalonia, Spain

Redwood City, California, United States

- Optimized workflow- Analyzed customers' feedback- Provided QA function - Increased customers’ loyalty by 30%- Identified new opportunities for customer success

British Columbia, Canada

- Assisted teams in providing +15% more tailored solutions for customers' specific needs- Nurtured successful relationships with customers

- Identified needs and developed strategies, making service +20% more attractive to customers- Supervised and optimized production processes, saving +25% of time and money resources- Onboarded teams, creating a productive environment, and increasing engagement rate by 15%

- Created customer-first environment- Developed social media campaigns- Increased sales X6 within 3 months

- Managed vendors and stakeholders effectively, implementing 100% of the realization plan- Managed teams on-site, up to 300 people, resulting in a 40% increase in task assignment efficiency- Resolved sensitive issues and force majeure situations, maintaining no deviation from release plans- Identified potential project risks, controlled deadlines, saved up to 30% of the time and reduced 20% costs

- Conducted and controlled release plans resulting in 0% deviation from a plan - Administered and prioritized processes, planned meetings, and documented requirements - Effectively communicated with different teams