**Dispatcher (December 2017- March 2019)--Coordinated daily scheduling and routing for mobile technicians to ensure timely completion of windshield repairs and replacements across multiple locations.--Monitored technician availability, optimized routes, and adjusted assignments to improve operational efficiency and minimize downtime.--Tracked service delivery performance and provided reports to management on operational metrics such as job completion rates and customer satisfaction.--Collaborated with the supply chain team to confirm availability of correct parts before technician appointments, ensuring efficient service completion and reducing delays.**Buyout Specialist (March 2019-May 2023)--Procured specialized glass and intricate components for luxury and high-end vehicles directly from dealerships, ensuring authenticity and precision.--Maintained direct communication with dealerships to expedite orders and resolve any part discrepancies. --Verified insurance coverage and coordinated with insurance companies to determine deductibles, ensuring proper coverage for each customer.--Facilitated a smooth claims process by effectively managing the relationship between customers and insurance providers.

--Managed the efficient dispatch of paratransit vehicles, coordinating schedules and routes to ensure timely service for passengers with disabilities and special needs.--Monitored and responded to real-time service disruptions, including traffic delays, vehicle breakdowns, and customer requests.--Utilized dispatch software and communication systems to maintain up-to-date information on vehicle locations and passenger pickups/drop-offs.--Ensured compliance with safety regulations and company policies in day-to-day operations.

--Monitored and dispatched alarm signals, ensuring rapid response to security incidents, emergency alerts, and system malfunctions.--Coordinated communication between alarm monitoring centers, field technicians, and emergency responders to guarantee timely and effective responses.--Assisted customers by providing real-time updates on service calls, troubleshooting system issues, and escalating concerns to the appropriate teams.--Collaborated with the supply chain to ensure technicians had the necessary parts and equipment for scheduled appointments.