Bullshit-free sales development. You focus on product, we take care of quality meetings.

It all began with a random LinkedIn connection and a series of meetings where two like-minded individuals came together with a shared vision. That connection sparked the expansion of Freezr in the Philippines, aspiring to become one of the top Sales Development Partners for a diverse range of clients. Running the operations, we brought extensive experience in Sales Operations and Business Development, building everything from the ground up.This journey has been a thrilling roller coaster, pushing us beyond our comfort zones. We're excited about what the future holds and eager to bring our vision to life.MID Q3: Spearheaded a project from inception, ensuring alignment with the CEO on strategies and business objectives.Established operational infrastructure, including:CRM setupPipeline creationSequence development (internal and external)Data analyticsOnboarding processesDeveloped and implemented Standard Operating Procedures (SOPs).Managed HR functions, including:Crafting policies and agreements compliant with Philippine labor lawsRecruiting talentsConducted client meetings to understand objectives and align strategies for efficient operations.Engaged with startup CEOs and decision-makers within the US & Israeli ecosystem, focusing on:Solving lead generation challengesBooking meetings with targeted Ideal Customer Profiles (ICPs) through our organization’s support.Q4:Manage US Market business penetrationEngage with C-Level Executives for Cyber CampaignStarted creating L&D for inhouse Sales Development Academy

Dashing Services is a dynamic company dedicated to providing top-notch omni-channel support solutions. With a passion for customer satisfaction and business growth, I lead a team of dedicated professionals managing B2C and B2B sales, delivering exceptional customer service, and crafting effective social media marketing strategies across ANZ, NAMER, and DACH.Currently, as an Outsourced Sales Director for our esteemed US clients, I ensure their sales goals are exceeded through strategic planning and execution. I drive revenue growth and cultivate lasting relationships that foster mutual success.Our team at Dashing Services consists of 13 talented individuals, with 7 based in our vibrant Cebu office and 6 working remotely across the globe. Together, we are committed to excellence in every interaction, harnessing the power of innovation to drive business success.Let's connect and explore how Dashing Services can elevate your sales, customer service, and social media marketing efforts to new heights!Note: As of August 2024, the tasks I manage have been delegated, with someone overseeing the entire operations remotely. This is for me to put my entire focus on a new project.November 2024: Sunset to focus on my current role and other businesses.

I oversee the entire sales operation at the startup Cebu site for Bloomex, primarily focusing on the Australian and New Zealand markets. My responsibilities include implementing Standard Operating Procedures (SOP), crafting policies for the sales team, streamlining sales processes, optimizing operations, and enhancing revenue and reputation.Q2 2024 Achievements:Reputation Management: Implemented strategies to drive the sales funnel for inbound leads by leveraging Google Reviews. Successfully improved Bloomex Australia's Google Rating from 2.1 stars to 4 stars.Outbound Call Scripts: Developed scripts for outbound calls targeting customers who placed orders for occasions over the past three years, encouraging them to repurchase our products. Additionally, created scripts for contacting customers who visited the website, added products to their cart, but did not complete the order.Quality Assurance: Implemented a robust QA system for Sales Reps to ensure high-quality service during operations.Mentorship: Leveraged my skills as a mentor to guide and develop the sales team, using various sales techniques, behavioral approaches, and strategies upselling and cross selling, resulting in improved sales performance.Q3 2024I’ve officially handed off all my tasks to prep for my grand return to the B2B world. It was a fun, fast-paced ride, but let’s be real, the thrill of B2B sales is calling me like a kid hearing the ice cream truck!

In FY24 Q4, I move up to the role of Senior Sales Manager, leading the optimization of processes within the Philippines Team to ensure peak efficiency and effectiveness. Collaborating closely with cross-functional teams globally, we aligned strategies to achieve collective goals while developing and implementing initiatives to elevate overall performance.Sales team collective efforts resulted in significant contributions to the company's success. By the end of 2023, we achieved a total influence revenue of $31.2 million and exceeding our Sales Qualified Opportunity target by an impressive 239%.In 2024, I spearheaded the pilot launch of a team of bilingual Sales Development Reps focused on penetrating the Philippines, Indonesia and Malaysia markets. Additionally, bilingual Customer Success/Enablement Reps to take charge of the APJ region;On April 30, 2024, I concluded my contract and embarked on a quest for a more stimulating role that fosters personal and professional growth.

Forge strong collaborative partnerships with international counterparts to elevate overall performance, promptly addressing any escalations and fostering seamless operations. Deliver comprehensive performance updates for B2B Sales, Sales Development, and Customer Success/Enablement, actively engaging in ongoing progress initiatives.Developed Standard Operating Procedures (SOPs) and fostered Operational Excellence for the managed account.Offer valuable market insights to optimize success strategies, facilitating translations for language-specific markets. Develop project initiatives to track milestones and ensure alignment with our objectives.

FY24 Q1: Orchestrated operations for our team based in the Philippines, overseeing B2B Sales Reps managing NAMER (main) and LatAm (sub) markets across VSB, SMB, MM, and ENT segments and handling Edu/Non-profit & SLED clients routed to the team. Additionally, took charge of Sales Operations in APAC/ANZ, focusing on enhancing reps' skills to handle form fills, email outreach and trial requests.FY24 Q2: Fostered close collaboration with the entire sales team, resulting in an outstanding 45.98% conversion rate on Passed Opportunities. This collaboration yielded a significant $5.1 million VSB Pipeline and a $5.8 million SMB+ Pipeline.FY24 Q3: Delivered an impressive 43.56% conversion rate on Passed Opportunities, leading to substantial growth in our overall pipeline, with a total of $12.6 million VSB Pipeline and a $15 million SMB+ Pipeline generated. This achievement was made possible through the collaborative efforts of the entire sales team, both onshore and offshore.

Project Management: Spearheaded projects from inception ensuring timely delivery and adherence to client's needs. Efficiently gathered information, set clear objectives, defined end goals, allocated tasks, and provided comprehensive training to employees.Process Optimization: Analyzed and optimized existing procedures through time and motion studies, suggesting revisions, and creating tools and templates. Implemented new procedures to enhance operational efficiency.Client Relations: Maintained strong client relationships by providing support, identifying and resolving issues affecting clients' business needs, and delivering comprehensive service. Generated client reports, conducted data analysis, and offered actionable recommendations based on insights.Team Leadership and Development: Led and guided teams through coaching sessions, administering Performance Development Plans and corrective actions, monitoring performance, conducting quality assessments, and facilitating training sessions. Provided leadership, guidance, and mentorship to Team Leads to foster a culture of high performance.Account and LOB Management: Established and developed new accounts and lines of business (LOBs) from inception, implementing Standard Operating Procedures (SOPs) and promoting Operational Excellence. Managed diverse LOBs across multiple regions, including Customer Support, Inside Sales, Customer Success, and Sales Development.Training and Development: Designed and executed training and development initiatives to enhance Team Leads'and Reps skills. Developed workflows, documents, and training resources for new projects and tasks.Performance Optimization: Monitored and optimized key performance indicators (KPIs) to improve sales team and customer service performance. Set clear performance expectations and delivered regular feedback to ensure continuous improvement.

Facilitate communication with participants regarding 401(k) and retirement plans.Liaise with decision-makers and human resources to address inquiries related to retirement plans.Handle approvals for loans and distributions.Calculate state taxes.Forecast financial market volatility.

Remote work for the world's largest search engine.Specialize in home security and home automation.Concentrate on voice and chat line of business (LOB).

Manage a team handling Customer Service omnichannel support for Verizon Wireless.

Sprint, Boost & T-Mobile Customer ServiceStarted October 2014 (Pioneering Batch) Rounding multiple LOBs namely General Care, Sales, Order Support, Retention, BackOffice and COOPilot launch of Next Best Action (NBA) for Global Usage to upsell and resolve concernsMonth-per-month over attaining KPI's: CSAT, NPS, Next Call Prevention, QA and Sales QuotaSME: Assisting Rep in complex scenarios taking escalations and retention callsTeam Lead: Manage a team of 15-20 Reps making sure they hits require KPI's and Sales Quota, Mentoring, Coaching and Conflict Resolution.Pioneering Team Lead for General Care Chat LOB.Operations (Site POC): Oversee Site Operation with 200+ FTE making sure we meet SLA, create strategy on daily operations and contingency plans.Answer consultations from peers and provide resolution for complex scenarios

Asaptickets.comGlobal Sales Rep / Inbound and OutboundGet the cheapest air fair in the market thru multiple airlines world-wide and upselling.Hotel ReservationsGDS ExpertHitting Targets/Quota month-per-month

Managed POS System operations, local networks, and hardware troubleshooting at Unitop Iligan City Branch.Implemented technology solutions to enhance efficiency and productivity in daily operations.Collaborated with team members to ensure seamless integration of new technologies and systems.

Completed a 150-hour internship during college focused on technical installations and repairsAssembled computers and handled CCTV installationSet up LAN networks and conducted repairs and troubleshooting for clientsInstalled software per client specificationsPerformed wiring and configured complex hardware setups, including:Automated "Piso Net" stationsWiFi machinesWater refilling stationsVending machinesConducted inventory management for equipment and supplies