Dashmeet Kaur Email & Phone Number

Toronto, Ontario, Canada

Exceptional Customer Service: Provided outstanding customer service as a Customer Service and Cashier at Loblaw, ensuring a positive shopping experience for customers through friendly and personalized interactions.Customer Satisfaction Enhancement: Built strong relationships with customers through approachability, active listening, and genuine interest in their needs, resulting in high customer satisfaction ratings.Resolution: Actively contributed to enhancing customer satisfaction by implementing feedback mechanisms, suggesting process improvements, and providing training to colleagues to enhance overall customer experience.Strong written and verbal communication: Utilized strong communication skills, both verbal and written, to articulate complex information in a clear and concise manner, adapt communication styles to different customers, and provide accurate and timely information.

Navi Mumbai, Maharashtra, India

Experienced Customer Service Manager skilled in leading high-performing teams, optimizing operations, and delivering exceptional customer experiences. Proven track record in driving efficiency, resolving complex issues, and fostering strong customer relationships. Strong leadership and communication abilities combined with a customer-centric approach. Committed to delivering outstanding service and ensuring customer satisfaction.

Mumbai, Maharashtra, India

Conducted thorough analysis of financial transactions for TD Bank, PayPal, Apple and other to detect and prevent fraudulent activities, utilizing advanced fraud detection tools and techniques and data analysis.Investigated and resolved complex fraud cases, following the compliance and regulatory standards established protocols and escalating issues as necessary to ensure timely resolution.Utilized data analysis and pattern recognition to identify fraudulent patterns, anomalies, and potential risks, contributing to the development of effective fraud prevention strategies.Provided financial crimes investigation skills with exceptional risk assessment and decision-making to resolve issues with complying to safety standards.Handled escalated customer concerns with written and verbal communication, maintaining a customer-centric approach in all interactions.

Postgraduate Degree, Business Administration And Management, General

Postgraduate Degree, International Business

Completed Post-Graduation in International Business Management, specializing in project management, supply chain, marketing, accounting.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Completed a Bachelor's degree in Business Management, equipping me with a solid foundation in key business principles, including finance.