Denise Solis Email & Phone Number

Loma Linda, Ca

Accountable for reducing delinquency for assigned accounts.Provide exemplary customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.Responsible for monitoring and maintaining assigned accounts such as executing customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.In charge of communicating and following up effectively with sales representatives regarding customer accounts on a timely basis.Perform other assigned tasks and duties necessary to support the Accounts Receivable department.Receive high call volume from customers and sales representatives regarding account information as well as take payment when necessary.In-store

Responsible for providing accurate financial information to customers regarding their accounts and additional services available.Generate and enter daily financial reports.Review incoming levies against customer accounts, apply necessary actions according to government regulations.New employee training and orientation, provide new hires with information regarding policy, procedures, federal regulations, work ethic and expectations.Responsible for composing and editing correspondence from dictation and from knowledge of policies and procedures. Receive and direct telephone calls, relay pertinent messages while maintaining accuracy, clarity and confidentiality. Provide administrative/secretarial support for various managers.Schedule client appointments.Receive, obtain and store pertinent customer information while ensuring validity, completeness, accuracy and confidentiality of these records.Maintain purchasing records and track of office supplies.Actively participate in meetings and conferences.Ensure that all office personnel and colleagues adhere to the rules and regulations of the institution.

Participated in developing marketing plans to grow business and increase revenue.Provided personal and administrative support to owner, including but not limited to coordinating meetings, setting appointments and agendas.Responsible for fulfilling customer and vendor requests for information, mail distribution and promotional fliers.In charge of organizing, planning and successfully executing weekly and monthly catering events.

Provided excellent customer service while insuring account accuracy.Responsible for large sums of monetary deposits at the end of each business day. Ensured funds were available in a timely manner.Edit and formatted documents against customer accounts.Processed loan payments and telemarketing.