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Brea, California, United States

Brea, California, United States

Brea, California, United States

Costa Mesa, California, United States

• Accurately review and decision new account applications from stores, online, and/or customers responding to promotional invitations. • Case-by-case decision-making register referrals, Nordstrom Direct transactions, and credit line increase requests.• Solve complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit, and Gift Card products. • Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online-related questions.• Review/process requests for account maintenance, rewards accommodation, status updates, payments, errors and letter requests.

• Exceeds established sales referral and promotional sales goals.• Live and represent the brand; exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair, both internally and externally.• Enhance Company image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations; initiate referral of new business through customer contact and use of customer relationship management system.

Fountain Valley, Ca

Building and managing lifelong customer relationships Understanding customers’ financial needs and showing them how to get the greatest possible value from our products and services Analyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success Developing and maintaining relationships with Wells Fargo partners to maximize sales opportunities

Fountain Valley, Ca

Identifying sales opportunities and referring to the appropriate department/banker.Completing and going beyond monthly and quarterly control tasks and sales goals.Achieved perfect surveys by following the scripting and SHINE with all customerinteractions.

• Outbound Sales of religious items on phone, set up meetings with prospective donors, met minimum performance requirements above and beyond, received president’s council award* for 2,000 hours of community dedication for nonprofit organizations, planning events with excellent time management.• Enhanced referral listing, assisted supervisors and practiced art of importing/exporting charitable gifts purchased through donations of local businesses, 3 years sales experience with money/cash handling duties, reconciled cash to bank accounts daily.

• Manage front desk of the club, making changes to members' accounts, sales experience with club's membership, kid's club and merchandise promotions.• Engage in productive conversation with members and maintenance club by checking off club's runs and supplies to keep it an efficient, safe and clean work out environment.

• Operate heavy machinery, equipment, computer to process paperwork for boat rentals, maintain daily book of business of regular clients: Peachtree, MS Office• Manage team of 3 temporary employees to keep maintenance of boats and rent out to customers, supervise new recruits, in charge of safety enforcement.

• Conduct phone calls to contact companies, customers for satisfaction surveys in both English and Vietnamese, improved efficiency of calls, exceed quantity of approvals every month consistently, excellent communication, reviewed daily performance goals• Completed applications to record satisfaction, complaints, and recommendations.

Bachelor Of Arts (B.A.), Anthropology

Activities and Societies: UCI Campus Organizations: Vietnamese Students Association, American Red Cross, and Anthropology Club

High School Diploma