Catherine Oliver Email & Phone Number

Chicago, Illinois, United States

Client Services is focused on delivering and managing client projects and objectives. We leverage best in class innovative technologies (ShopperMX™) to deliver high quality, scalable digital content and insights. We enable customers, through expert methodology and powerful insights, and best in class tools (ShopperMX™), to make confident and informed business decisions that yield an ongoing ROI.Responsibilities: • Act as main point of contact for onboarding and training, project support, and user management within the ShopperMX™ software, including support for SMXGo Mobile App for field enablement teams.• Understanding of best-in-class mixed reality research methodologies, with the knowledge to execute/support standardized research projects• Partner closely with Client, Sales Team, and Account Leads to define client project work and priorities across a portfolio of clients and support sales processes• Provides VOC feedback to product team, especially focused on feature and functionality requests and use case enablement to influence prioritization across product offerings.

Chicago, Illinois, United States

•Manage content delivery for the client; including Content Delivery Client Satisfaction•Support exceeding revenue by high-quality service delivery and data•Coordinate and execute high quality on-going analytic and ad-hoc requests•Work very closely with our clients to produce ad hoc reports and presentations across strategic and tactical top-line applications•Use strong analytical skills to consult with our client’s sales, category management, and brand and trade marketing groups•Identify and develop IRI service opportunities with the client•Utilize creativity in identifying new techniques and processes•Establish and track critical metrics to measure progress against quality initiatives•Develop and leverage strong, collaborative relationships with ITO and Delivery teams•Liaison with GOC teams•Ensure high level coordination between Business Development and CI (including GOC).

Greater Chicago Area

Responsible for ensuring quality control over retail data processing and product/store mapping completion for Top Clients custom solution. In addition, demonstrate the ability of strong internal and external communication, leading meetings and issue resolutions, providing database and industry expertise, and consulting on the delivery process. • Managed a custom solution for a top client account, and support Service Excellence initiatives for the client vertical that they support• Led in training the entire department to become Unify Certified • Created an automated process improvement for retailers changing third-party providers, this was implemented department-wide. Created documentation on the process and provided training to colleagues• Point of contact for the third-party provider SKUPOS and handle all issues related to them• Wrote and presented SOP documentation during an audit with our client, Altria• Part of the Salesforce implementation group and assisted in customizing the platform for team needs. Trained team members on how to use the platform before Salesforce went live• Managed all scheduled and ad hoc client deliverables• Managed cross-functional support teams, ensuring project timelines and responsibilities are communicated and enforced• Facilitated issue resolution for all downstream products and deliverables

Greater Chicago Area

• Attracted, sourced, and conducted in-depth screenings to assess potential candidates for level of interest, technical skills match, qualifications, and compensation expectations• Identified hard to find passive talent through creative and effective sourcing strategies• Networked and maintained relationships with key talent communities for short and/or long term opportunities• Stayed current on market trends and competitors within our industry

Greater Chicago Area

• Increased sales and reduced online complaints by analyzing data and creating a presentation to the stakeholders with reasons why we should convert to a non-smoking hotel• Facilitated and trained all new hires and responsible for new employee orientation• Led front desk meetings to introduce new policies as well as implement existing ones• Performed market research to continuously provide clients and tenants with fair prices