Nathan Childs Email & Phone Number

Columbia, South Carolina, United States

Manage the activities of IT department staff; including assigning, planning, reviewing, and evaluating work performance.Manage full life-cycle of IT projectsCollaborate with other departments to support IT strategic goals and define deliverables.Manage the acquisition of IT resources by coordinating the efforts of team members, contractors, and consultants.Develop, implement, and monitor IT systems policies, procedures, and controls to ensure data accuracy, security, and legal… Show more Manage the activities of IT department staff; including assigning, planning, reviewing, and evaluating work performance.Manage full life-cycle of IT projectsCollaborate with other departments to support IT strategic goals and define deliverables.Manage the acquisition of IT resources by coordinating the efforts of team members, contractors, and consultants.Develop, implement, and monitor IT systems policies, procedures, and controls to ensure data accuracy, security, and legal regulatory compliance.Develop and maintain technical and project documentation.Provide direction by clearly and effectively setting the course of action for the department.Committed to high standards of performance; striving for results and success which working efficiently.Meet/Exceed the expectations and requirements of internal and external customers. Show less

San Antonio, Texas

● Increased Help Desk efficiency to above 90%● Oversaw server builds and migration of production servers to a virtual environment decreasing technician maintenance● Developed and implemented department expectations which lead to team unification and better conduct● Created standard operating procedures for common tasks leading to increased Help Desk efficiency● Leveraged data in a management dashboard that helped influence processes and suggest improvements● Provide Smart… Show more ● Increased Help Desk efficiency to above 90%● Oversaw server builds and migration of production servers to a virtual environment decreasing technician maintenance● Developed and implemented department expectations which lead to team unification and better conduct● Created standard operating procedures for common tasks leading to increased Help Desk efficiency● Leveraged data in a management dashboard that helped influence processes and suggest improvements● Provide Smart Goals based on metrics and business requirements Show less

Columbia, South Carolina Area

Provided hardware and software supportLead District-wide workstation replacement program where 1000 systems were replaced each yearAssisted with Cisco switch configuration and Server/VM maintenanceEstablished District-wide Print Management Solution to standardize printers and serviceDesigned and implemented District-wide Identity Management Solution during the transition from Novell eDirectory to Microsoft Active DirectoryAssisted with the development and implementation of… Show more Provided hardware and software supportLead District-wide workstation replacement program where 1000 systems were replaced each yearAssisted with Cisco switch configuration and Server/VM maintenanceEstablished District-wide Print Management Solution to standardize printers and serviceDesigned and implemented District-wide Identity Management Solution during the transition from Novell eDirectory to Microsoft Active DirectoryAssisted with the development and implementation of District-wide Mobile Device Mgmt Solution Established District-wide imaging solution which helped technician continuity and collaborationDocumented current procedures and implemented new methods to create consistent support around the district Show less

Columbia, South Carolina Area

PC Support, Account Management, Software Support, Network TroubleshootingProvided hardware and software solutions and support to over 3000 users.Established a district-wide imaging method.Developed training materials for hardware and software procedures.

Columbia, South Carolina Area

Enhanced hardware and software customer support.Developed training material, technical documentation and inventory maintenance procedures.Coordinated warranty repair with vendors.Provided training on specific software applications and usage of hardware as requested.Devised solutions and strategies to maintaining comfortable inventory numbers and procedure changes.Executed quick and professional user support and assistance to over 200 employees.

Greenville, South Carolina Area

Provided local and remote hardware and software support to four campuses.Conceptualized and established an imaging solution.Drafted campus-wide policies and procedures.Enhanced account creation process by introducing automation techniques.

Bachelor'S Degree, Computer Information Systems

Education record

Education record