Company: WIPRODuration: Sep 2022 to Aug 2023Position: Sr. Analyst Domain: US Health and welfare domainDepartment: Testing and configuration

Company: Mercer Consulting India Private LimitedDuration: Sep 2021 to Sep 2022Position: Process Champion Domain: US Health and welfare domainDepartment: OperationsHandle complaints received from the call center about the coverage-related issue of the participant.• Coordinate with Client, Carrier, and Internal team to ensure timely resolution of the issue received from the Call center for the participant.• Work on Discrepancy report received from the… Show more Company: Mercer Consulting India Private LimitedDuration: Sep 2021 to Sep 2022Position: Process Champion Domain: US Health and welfare domainDepartment: OperationsHandle complaints received from the call center about the coverage-related issue of the participant.• Coordinate with Client, Carrier, and Internal team to ensure timely resolution of the issue received from the Call center for the participant.• Work on Discrepancy report received from the vendor.• Work with the Operations Manager to recommend process improvements and coaching and training opportunities that were identified from participant issues and Audits.• Coordinating with the Client team to provide them with a solution for the issue related to Benefits. • Work on the transition of a new process from the onshore team and create SOP for the same and deliver training within the team on new processes Transitioned from onshore.• Provide training and support to New Hires and create a culture of continuous improvement at the client level. Additionally, QA NH work.• Also, responsible for Work allocation within the team Show less

Company: Conduent Business Services India LLPDuration: April 2020 to Sep 2021Position: Sr. Analyst Domain : Operation US Health and welfare domain.Department: OperationsCompany: Conduent Business Services India LLPDuration: March 2018 to March 2020Position: Analyst Domain : Operation US Health and welfare domain.Department: OperationsRoles and Responsibility• Coordinated with Clients and provides them with a resolution… Show more Company: Conduent Business Services India LLPDuration: April 2020 to Sep 2021Position: Sr. Analyst Domain : Operation US Health and welfare domain.Department: OperationsCompany: Conduent Business Services India LLPDuration: March 2018 to March 2020Position: Analyst Domain : Operation US Health and welfare domain.Department: OperationsRoles and Responsibility• Coordinated with Clients and provides them with a resolution for the issue related to Benefits. • Worked on complaints received from the call center about the coverage-related issue of the participant.• Coordinate with Client, Carrier, and Internal team to ensure timely solution of the Issue received from Call center for the participant.• Worked on daily, weekly, and monthly Processes, including Vendor files and Payroll.• QA and sending the files to vendors and clients (Including Daily, weekly, and monthly files). • Worked on discrepancy reports from the vendor.• During Open Enrolment, I was responsible for the process which included discussion regarding changes from client and vendor, coordinating the data support team to implement those changes in the file internally. Testing of the changes (internally and with vendors). Discussed schedule with vendors of OE files and sent those files to vendors as per schedule. Also, worked on error reports and provide a timely resolution to the carriers. • Task assignment within the team as per the priority.• Provided training and support to New Hires and created a culture of continuous improvement at the client level.• Coordinated with the different vendors related to the Benefits of the Participant.• Worked with the Operations Manager to recommend process improvements and coaching and training opportunities that were identified from participant issues and Audits.• Worked on COBRA and Payroll apart from the daily ongoing process. (E.g., Census, Dependent Verification, EOI, QMCSO, Batch, etc.) Show less

Company: AON Hewitt/Alight Solutions Duration: May 2016 to March 2018Position: Benefits Operations Administrator (BOA)Domain: Operation US Health and welfare domain.Department: OperationsRoles and Responsibility• Coordinated with Clients and provide the resolution for the issue related to Benefits.• Coordinate with the different Carrier related to the Benefits of the Participant.• Provided online Support to Call Centre Staff.• Processed… Show more Company: AON Hewitt/Alight Solutions Duration: May 2016 to March 2018Position: Benefits Operations Administrator (BOA)Domain: Operation US Health and welfare domain.Department: OperationsRoles and Responsibility• Coordinated with Clients and provide the resolution for the issue related to Benefits.• Coordinate with the different Carrier related to the Benefits of the Participant.• Provided online Support to Call Centre Staff.• Processed Death Claims for the deceased Employee or their spouse.• Weekly audit to ensure the correct benefits of participants.• Coordinated with Client, Carrier, and Internal team to ensure timely solution of the Issue received from Call center for the participant.• Worked with the Benefits Operations Manager to recommend process improvements and coaching and training opportunities that were identified from participant issues and Audits.• Participated in different projects with the US Team (E.g., Enhancement in Employee Portal to reduce call volume, upgrade the process to provide better and fast resolution).• Conducted process training for new team members.• EOI Processing (Approval/Denial). Show less

Company: Fuschia Careers Pvt. Ltd.Duration: Sep 2013 – Nov 2015Position: HR Executive (Recruiter/Sr. Recruiter)Department: Recruitment & PlacementRoles and ResponsibilityFuschsia Careers is a specialist recruitment and executive search firm offering solutions to our global clients within specialized and key industry sectors in Oil & mining throughout Globe.• Screening, Sourcing, and Head Hunting from different Job portals and linked, responsible for… Show more Company: Fuschia Careers Pvt. Ltd.Duration: Sep 2013 – Nov 2015Position: HR Executive (Recruiter/Sr. Recruiter)Department: Recruitment & PlacementRoles and ResponsibilityFuschsia Careers is a specialist recruitment and executive search firm offering solutions to our global clients within specialized and key industry sectors in Oil & mining throughout Globe.• Screening, Sourcing, and Head Hunting from different Job portals and linked, responsible for end-to-end recruitment.• Part of Logistic Team for Interview Management.• Attracts applicants by placing job advertisements, on Job Portal, Social Network sites Etc.• Determines applicant qualifications by interviewing applicants on call; analyzing responses; verifying references; comparing qualifications to job requirements. • Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews. • Evaluates applicants by discussing job requirements and applicant qualifications with managers.• Accomplishes human resources and organization mission by completing related results as needed• Establishes recruiting requirements by studying organization plans and objectives, and meeting with managers to discuss needs.• Responsible for End-to-End Recruitment.• Determines applicant requirements by studying job descriptions and job qualifications. • Client Interaction for Joining and Documentation.• Vendor Management• Have been to UAE to Manage Mass Recruitment campaign. Show less