Brian Daum Email & Phone Number

Charlotte, North Carolina, United States

Given the opportunity to convert form a contractor to a FTE engineer. Azure Information Protection Escalation Engineer supporting enterprise customers with their AIP environments. Collaborate with other Microsoft Departments for the resolution of high priority incidents. Advise a road map for clients on Microsoft best practices for working inside their AIP portal for implementation. Azure, AWS, GCP solution that helps organizations to protect sensitive information by classifying and encrypting their data wherever it rests or in transit. A security solution that is responsible for cyber securing petabytes of sensitive data from being stole nor lost with real time detection threats. Resolve client cases in a timely manner. Gather all facts to ensure proper escalation to the product group. Review client AIP logs for analysis. Assist with the installation of AIP products. Analyze Fidler Traces for network discrepancies. Work in a tier 3 support engineering ticket que. Guide clients through the AIP implementation to meet their business requirements. Collaborate with partnering division of Microsoft to meet and or exceed client expectations. Meet Clients SLA’s. Creating new technologies and products for securing sensitive data. Working in an agile manner.

Charlotte Metro

Microsoft Azure Information Protection Engineer working with enterprise security solutions. Working with an enterprise entity to identify and troubleshoot security vulnerabilities within their Azure infrastructure. Identify and train in new security trends and how they get applied day to day.

North Carolina

Primary objective is to keep the health of Sunenergy1 systems and network environment. Maintaining and supporting a Windows and IOS domain for the organization. Nurturing the productivity of users in a highly visible, successful and collaborative corporation.- Responsible for initial prioritization, troubleshooting and the resolution of Technology issues.- Provide in-person or over the phone support for all SE1 employees and operating services in several locations.- Deploy and modify standardized installation images for the deployment, maintenance, and upgrade of devices.- Provide intranet support for user accounts, reset passwords, and maintain account permissions.- Troubleshoot network connectivity when needed.- Maintain documentation for a network, user applications, and software following SE1 Technology Department operating standards.- Assist with the onboarding and gathering of information for the CIP standards.- Work with Human Resources with the on and off-boarding of users accounts.

Charlotte, North Carolina Area

Maintain Wincourse Technologies client computers, servers, and network environments by identifying business requirements: installing upgrades, monitoring network performance and assisting end users with support issues. Support Wincourse Technologies Citrix Hosting Services, XenDesktop and XenApp.

Charlotte, North Carolina Area

Assigned to an onsite team to provide end-user, systems and network support to the Southeastern Reliability Corporation (SERC), which is a nonprofit regulatory authority that promotes effective and efficient administration of bulk power system (BPS) reliability in 16 central and southeastern states. Duties include, providing end-user support for approximately 60 employees, to include user provisioning, entitlement and administration, tier 1 and 2 IT network support and configuration, tier 1 and 2 application support and administration, and support of audio and video conferencing equipment.

South Burlington, Vermont

Assigned as the IT Help Desk Technician in Corporate Telecommunications Services supporting the state of Vermont. Duties included, Enterprise-wide monitoring, troubleshooting, maintenance of data and voice software, hardware and network technologies for approximately 300 employees, to include user provisioning, entitlement and administration, tier 1 and 2 IT network support and configuration, and support of audio and video conferencing solutions. FairPoint Communications delivers data and voice communications services to businesses, including public and private institutions, as well as, residential and wholesale customers in 17 states.

Charlotte, North Carolina Area

Currently working in the SERC office under Walser Tech Group/Energy Cloud Services. Supporting all their technology needs.

Education record

Deploying Office 365 Proplus

Plan And Configure User Access For Sharepoint 2013

Acheivement, Window Server Administration Fundamentals, Pass

Sharepoint 2013 Best Practices

Building A Better Intranet

The two day workshop on intranet success. Most intranet projects fail. The truth is intranet adoption and impact are driven more by people.

Security Fundamentals

Sharepoint 2013 Power User

SharePoint site owner and power user work group.

Cybersecurity Fundamentals