Dave Ballance Email & Phone Number

Portland, OR, US

Gladstone, OR

As a Technical Account Manager, I maintain a portfolio of accounts for which I ensure overall technical services performance. I perform onboarding, knowledge base management and am the focus for escalated ticket resolution. I provide project management for installs, updates and migrations. In addition, I meet with the customers regularly to review service.

Beaverton, OR

(Contracted through Kelly Services)Provided application software support for Sage 100 Contractor. All modules of construction management software: GL, AR, AP, Payroll, Project Management and Estimating Basic.

Gresham, Oregon

Answered inbound calls, took messages, and scheduled appointments for doctors, lawyers and various companies in a courteous and professional manner. Provided software application support for end-users over telephone, chat and e-mail.

Portland, Oregon Area

- Supervisor V, WebSphere/Smart Meter Development TeamFormed the WebSphere Center of Excellence to properly implement the IBM WebSphere SOA integration tools into PGE’s IT environment. The COE was later rolled into the Smart Meter Development team. Implemented project management software VersionOne to manage the Agile software development process.- IT SOx.

Portland, Oregon Area

- Contract Employee for Portland General ElectricImplemented new UNIX-based enterprise scheduling system AppWorx to replace IBM mainframe scheduler and trained developers and other staff on use of AppWorx automation tool.

Miami/Fort Lauderdale Area

Duties performed for clients include network design and implementation, telephony design and implementation, UNIX System Administration, Source Code Control, Configuration Management, and general IT consulting. Work was hands-on and highly technical. Developed a custom reservations and customer management system for dive tour booking for one client using.

Miami/Fort Lauderdale Area

- Technical Project ManagerResponsible for IS portion of new facility build-outs, new client project implementation, existing client program expansions and moves, and internal client project management. Serve as liaison between business units to facilitate implementation of external and internal client requirements. Formed new department within Information.

Responsible for computer operations, end-user computing, and technical support of a $300 million distributor of pre-recorded tapes, compact discs, video tapes, and accessories. Bassin is a division of Alliance Entertainment Corporation. Supported Prime Mover, a warehousing and distribution system implemented in Unidata.

Miami

Maintained and developed programs for processing health care claims and property and casualty claims. Used Advanced Revelation development tool.

1989 to 1994 Technology Support LeaderPrimary responsibilities included direct supervision of junior analysts whose functions were to perform maintenance and minor enhancements to existing applications. Duties also included analysis of new software products, and general system administration.Implemented SupportMagic Help Desk & Asset Management System..