Dave Ballance Email & Phone Number

Portland, Or, Us

Gladstone, Or

As a Technical Account Manager, I maintain a portfolio of accounts for which I ensure overall technical services performance. I perform onboarding, knowledge base management and am the focus for escalated ticket resolution. I provide project management for installs, updates and migrations. In addition, I meet with the customers regularly to review service, discuss business needs and their future plans.As a Tier 2/3 Tech I facilitate resolution for issues across the entire spectrum of the information technology environment. Including desktops, mobile devices, servers, networks, network devices, and phone systems. I provide general desktop application support for common applications such as Office. I coordinate customer support with application vendors for applications. I write automation scripts to facilitate installation and maintenance of software and desktops. I train and mentor junior techs.I provide system administration support for Office 365, G-Suite, AWS EC2, AWS Workspaces, AWS VPCs, Hyper-V, Microsoft Server 2008 through 2019. Networking firewall support of SonicWall and Fortigate firewalls.

Beaverton, Or

(Contracted through Kelly Services)Provided application software support for Sage 100 Contractor. All modules of construction management software: GL, AR, AP, Payroll, Project Management and Estimating Basic.

Gresham, Oregon

Answered inbound calls, took messages, and scheduled appointments for doctors, lawyers and various companies in a courteous and professional manner. Provided software application support for end-users over telephone, chat and e-mail.

Portland, Oregon Area

- Supervisor V, WebSphere/Smart Meter Development TeamFormed the WebSphere Center of Excellence to properly implement the IBM WebSphere SOA integration tools into PGE’s IT environment. The COE was later rolled into the Smart Meter Development team. Implemented project management software VersionOne to manage the Agile software development process.- IT SOx Coordinator for Year OneA corporation’s first year of certification is a major milestone and requires a large project effort across the organization. Became the 4th IT Coordinator in March of 2007. PGE had to be compliant by 12/31/2007. IT was failing the testing with only about a 40% pass rate. By 12/31 IT was passing at a rate in the mid 90% range. PGE was certified for year one with no material or significant deficiencies. - IT Project ManagerAs a PM managed multiple projects usually working with a business PM. The business PM would work more directly with the clients on requirements and process. IT PMs worked closely with the Business PM and IT personnel to translate requirements to tech specs and then actual system.- Analyst IV (Business Analyst & Operations Support) Power Operations SupportSupported the operations of PGE’s trading floor and the transmission and load dispatch department. The trading floor and transmission/load dispatch departments operate 24/7, 365 days a year. PGE only generates about 60% of its base load so it buys the balance in the market. Load Dispatch manages the power grid in PGE’s control area. While I was in this position I was one of two business analysts on the project for replacing an in-house, custom trading system with a commercial of the shelf system. Worked with the business owners to define the requirements and issue an RFI. Then performed gap analysis on the candidate packages and managed the review, demonstration and selection process.- Enterprise Scheduling Analyst IVContinued the same duties as I was performing while I was on contract from Decision Consulting

Portland, Oregon Area

- Contract Employee for Portland General ElectricImplemented new UNIX-based enterprise scheduling system AppWorx to replace IBM mainframe scheduler and trained developers and other staff on use of AppWorx automation tool.

Miami/Fort Lauderdale Area

Duties performed for clients include network design and implementation, telephony design and implementation, UNIX System Administration, Source Code Control, Configuration Management, and general IT consulting. Work was hands-on and highly technical. Developed a custom reservations and customer management system for dive tour booking for one client using Revelation Software's Open Insight. Acted as the business analyst, project manager and developer for defining requirements, coding, testing, training and implementation.

Miami/Fort Lauderdale Area

- Technical Project ManagerResponsible for IS portion of new facility build-outs, new client project implementation, existing client program expansions and moves, and internal client project management. Serve as liaison between business units to facilitate implementation of external and internal client requirements. Formed new department within Information Technology Group. Logistics is responsible for all technology purchasing, asset management, contract administration, and billing audit. Over 50 percent of corporate purchasing is technology, or technology-related.

Responsible for computer operations, end-user computing, and technical support of a $300 million distributor of pre-recorded tapes, compact discs, video tapes, and accessories. Bassin is a division of Alliance Entertainment Corporation. Supported Prime Mover, a warehousing and distribution system implemented in Unidata.

Miami

Maintained and developed programs for processing health care claims and property and casualty claims. Used Advanced Revelation development tool.

1989 to 1994 Technology Support LeaderPrimary responsibilities included direct supervision of junior analysts whose functions were to perform maintenance and minor enhancements to existing applications. Duties also included analysis of new software products, and general system administration.Implemented SupportMagic Help Desk & Asset Management System. Planned processes and wrote procedures for using the new help desk & asset management system1987 to 1989 PICK/Multi-Value Programmer/AnalystAnalyzed manual systems at end-user’s request in order to automate. Included project team leadership role, software design, coding, and implementation. Also trained end-users to operate the system and software.1986 to 1987 Evening and Weekend Computer OperatorResponsible for monitoring the operation of time-sharing system while on duty. Provided technical support for applications, hardware, and data communications to end-users at twenty remote locations. Performed system backups and generated reports.