Dave Barnham Email & Phone Number

London Gatwick Airport, England, United Kingdom

In addition to the role below, in 2020 I took responsibility for the Gatwick ID Centre, Security roster consultations, Project sponsorship of projects up to £500k and Security Incentive plans. I have led and delivered 3 security roster consultations with the GAL Trade Unions. I have led a project changing the ID Centre’s main software system. All 4 of my teams have seen a minimum 20% increase in Colleague engagement scores, achieving the highest scores achieved in Security at GAL. I have coordinated the recruitment of 500 Security officers in 2022, liaising with HR, Training, Recruitment, and operational stakeholders. I also have accountability for the non-FTE budgeting for security of circa. £2mIn addition

Gatwick

Accountable for leading the Gatwick Resource Scheduling team (schedules all the GAL Operational teams c. 2000 Colleagues), Operational Security Planning, and the Security Admin Support Team, aiming to better support and coordinate activities that underpin successful operations. To provide a single point of contact for driving effective resource planning, business performance data and engaging key stakeholders to support delivering the business plan. Based across both Airport and Passenger Security, liaising with multiple stakeholders, with Customer Service key to success. Other major projects undertaken in this role have been, absence reporting and control in Security, leading to a reduction of absence of 20% L4L, re-spacing the offices, influencing multi-floor, multi-department moves to enhance GDPR and Security for my teams, recruiting 40 external and 20 internal Leaders to join our team, then building an induction and development scheme for them, to build loyalty and improve retention of talent.

Gatwick

Manage the overall day to day running of the passenger security lanes (c. 200 staff), ensuring minimum queues, and having direct managerial accountability for a team in excess of 100, including managers. Ensuring compliance in a highly regulated environment, ensuring multi-agency regulations are adhered to, keeping our staff and passengers safe and secure. Trained as a threat assessor for the airport.Managed through a period of high change, turning the whole of Passenger Security to a GEN II system.Develop a team of lane performance managers and Security Team Leaders, two of which have now received promotion after my support. Becoming the Lead for Customer Experience in Passenger Security, developing changes and operational targets, which in turn has played a part in Gatwick being voted best airport for customer service by the CAA.

For my final store in Dixon's, I managed a store in the bottom 10 on the company, to top of my region in 8 months, changing the whole ethos in the store. The store achieved over 90% on my last two consecutive customer exit surveys, having not achieved figures like these for over 3 years. Operationally my store achieved the best score on the region for the first period of the year, having been the worst on the region for two consecutive years. My people focussed leadership approach, using development, coaching and becoming more customer centric, has paid dividends. I have left my last two stores in a stable, successful, operationally efficient, financially lucrative, and fully customer focussed environments, of which I am very proud.

Dixons Retail

Accountable for a payroll budget of £85k per 4 week period, Training and Development progression of 75 colleagues, supporting 3 other Retail managers, delivering store Key Performance Indicators, second in command of a £24m p/a business, solely accountable for the computing and vision departments which account for £14m p/a turnover, in addition, also accountable for a Phones 4 U concession.

Hemel Hempstead, United Kingdom

Initially I was heading a team of merchandisers during store transformation to the new format stores. Aiding close downs, designing temporary shop floor layouts to trade with reduced shop floor areas, scheduling and payroll of my team. This roll progressed to being liaison between the Construction Team, the Store Development Team at Head Office and the Store Management Team, for ensuring all outstanding works were completed post transformation. This was for the first 15 stores transformed to the new concept. The role involved travel throughout England, with continual communication and networking, being the key to success.

London, United Kingdom

I have managed 3 stores, £3m p/a, £6m p/a and £8m p/a.I was head hunted from Sainsbury's and was in charge of my own store within 4 months of joining Dixons. Viewed as a resilient problem solver, I was placed into complex London stores. I have taken a management team through the redundancy process. I have developed people from sales positions into management ones. Been accountable for the Profit and Loss statement of each store and shown continual progression during my time as a manager. I always champion customer service and colleague development as the main priorities of successful retailing.

Varoius London Stores

Managing in various London stores, my final position was in the largest store in London (Merton - 650 colleagues).Being the store champion of customer service, aiming for continuous improvement.Ensuring sales targets, stock loss targets and company standards and policies were adhered to by all departments.

South London, Surrey And West Sussex

This was a Project Management role working closely with the Regional Manager and Store Development Team. I helped manage the closedown of several stores, resource for refits and inter-branch transfers. Time management, communication, project prioritising and attention to detail were the keys to success.

Post Graduate Degree In Retail Management

This was a Post Graduate course whilst still in Full time work. It consisted of 9 reports across the year finalising in a written paper.

Bsc (Hons)Industrial Management Degree, Business And Enginering

This course brought together the manufacturing procedures of industry, with the formulation of business concepts and creating.

A Levels, Geography, British Government And Politics