Dave Bastida Email & Phone Number

Houston, Texas, United States

Deer Park, Texas, United States

IT Professional with a proven track record in Incident and Request Management, specializing in ServiceNow. Proficient in monitoring Cisco network switches for connectivity, including re-patching fiber connections after switch moves. Experienced in utilizing various tools, such as Cisco Meraki Dashboard, Remote Server Administration Tool, Remote Desktop, Axiad Smartcard Portal, and Riverbed Aternity Endpoint Monitoring.Demonstrates expertise in Microsoft technologies, including Azure/Entra, MDM, Intune Admin Center, SCCM, MS Teams, and Office 365. Familiar with the administration and support of diverse systems to ensure seamless operations. Knowledgeable in leveraging cloud-based solutions for efficient and secure IT management.Adept at navigating complex technical environments and troubleshooting issues promptly. Proactively contributes to system optimization and performance enhancement. Skilled in utilizing a range of tools to monitor and administer IT infrastructure. Committed to delivering high-quality service and support to enhance overall organizational efficiency. Created and configured printer ports and queues.

Deer Park, Texas, United States

Detail-oriented IT professional with a comprehensive skill set in configuring, deploying, maintaining, troubleshooting, and supporting a diverse range of hardware and devices, including computer workstations, laptops, printers, plotters, and iPads. Proficient in monitoring and ensuring the connectivity of Cisco network switches, with hands-on experience in re-patching fiber connections after switch moves.Expertise includes utilizing tools such as Cisco Meraki Dashboard, Remote Server Administration Tool, Remote Desktop, and Axiad Smartcard Portal to efficiently manage and troubleshoot IT infrastructure. Demonstrates proficiency in Microsoft technologies, including Azure/Entra, Intune Admin Center, SCCM, MS Teams, Office 365, and ServiceNow.Well-versed in Riverbed Aternity Endpoint Monitoring for proactive performance monitoring and issue resolution. Excels in providing end-to-end support for computer systems and peripherals, ensuring optimal functionality and user satisfaction. Proactive in staying updated with the latest technologies and best practices in IT support. Dedicated to delivering high-quality solutions to enhance overall organizational efficiency. Remote TCS Service Desk technician utilizing BT Cloud Work.

Shell Deer Park Refinery, Deer Park, Tx

Dedicated IT Asset Manager with a successful track record managing IT assets valued at $2 million for the Shell Deer Park Refinery location. Adept at performing quarterly stock reconciliations and utilizing asset management tools such as ServiceNow and HP Asset Center to ensure accurate tracking and compliance.Key Achievements: Managed and safeguarded IT assets valued at $2 million, ensuring optimal utilization and compliance. Conducted quarterly stock reconciliations, enhancing accuracy and reliability in asset tracking. Proficient in utilizing ServiceNow and HP Asset Center for streamlined and efficient asset management.

Shell Deer Park Refinery, Deer Park, Tx

Results-oriented IT professional with expertise in SCCM, HP Asset Center, and Remote Desktop Connection Manager. Proven track record in staging newly purchased IT endpoints for site deployment. Proficient in utilizing HP Asset Center and ServiceNow asset management modules to ensure efficient tracking and management of IT assets.Key Achievements:Successfully staged newly purchased IT endpoints for site deployment, ensuring seamless integration into the existing infrastructure.Utilized HP Asset Center and ServiceNow asset management modules for streamlined and accurate tracking of IT assets.

Deer Park, Texas, United States

Windows 7 / 10, SCCM, Active Directory, SCCM, HP Asset Center

The Woodlands, Tx And Cedar Bayou, Tx

Experienced IT professional with a successful track record in managing desktop roll-outs and providing desktop support. Led the transition from Windows XP to Windows 7 during the CPDesk3 rollout, utilizing SCCM 2012 and Right Click Tools for efficient deployment. Proficient in desktop support for Lenovo laptops and Dell desktops, ensuring optimal functionality and user satisfaction. Served as the Lead Travel Technician for remote Performance Pipe sites in North Texas, Oklahoma, Iowa, and Kentucky.

Houston, Tx

Dedicated Desktop Support professional with expertise in managing Windows XP, Office 2010, and providing specialized support for HP LaserJet printers. Proficient in utilizing Tivoli ticketing system for streamlined issue tracking and resolution. Demonstrated success in efficiently addressing client ticket backlog, ensuring prompt and effective assistance.

Deer Park Refinery And Shell Westhollow Technology Center

Detail-oriented Workspace IT Break/Fix Technician with expertise in Desktop Support, specializing in Windows 2000 and Office 2010 environments. Proficient in Microsoft Endpoint Configuration Manager, ITIL practices, Windows 7, Active Directory, and Windows Vista. Adept at troubleshooting and resolving technical issues to ensure optimal workspace functionality.

Port Arthur, Tx And Geismar, La

Experienced IT professional with a successful track record at BASF locations in Port Arthur, TX, and Geismar, LA, specializing in on-site support. Proven expertise in managing the transition from Windows XP to Windows 7 and executing hardware refresh initiatives for Dell systems at remote manufacturing sites.

Houston, Texas Area

Break/Fix Technician, IMAC and Refresh Technician

Houston, Texas Area

Deployment Technician Windows 2000 to Vista remote refreshesDesktop Support

Pasadena, Tx

Successfully converted HR AICC compliant training data from Lectora to Plateau LMS.

Houston, Texas Area

Windows XP to Vista Migration ProjectTravel team for Chevron PipelineDesktop SupportLenovo laptops, HP desktops

Ut Health Science Center At Houston

Desktop Support for Academic Technology and the Office of Research.Developed SCORM compliant course modules for SkillWave and Blackboard LMSWebsite Coordinator for the Office of Research and Academic Affairs, Office of Sponsored Projects, and Center for Laboratory Animal Medicine & Care. Maintained Research Grant database