David Snyder Email & Phone Number

Sugar Land, Tx, Us

Houston, Texas, United States

 Directing US Professional Service Teams in addition to multiple Managed IT Services clients which span across North America. Manage a team of over 50 Technical Consultants that provide professional services for Enterprise Level IT Infrastructure Departments across the United States. Area of focus includes Solution Architecture, Project Management, Cloud, Data Modernization, Applications, Security, Converged Infrastructure, D365, Managed Services, Networking, and End User Computing. Core team together 5+ years. Developed Service Improvement Initiatives within both operations (IE: Speed to Sale, Transition to Operations) and partnered with PMO to create multi-faceted methodologies leveraging the collective experience of the organization. Net Promoter Score of 82 over last 12 months.  Member of US Leadership team responsible for Strategic Planning and Outlining US Initiatives, including financial health, headcount growth and retention, and investments.  Manage a portfolio of clients contracted with LVS totaling +$20M profit and loss (PnL) practice including budget, forecast, margin and revenue growth, and consultant utilization.  Go to Director for Pilot Programs for LVS internal teams (CRM, Finance, People Service, Client Experience, Business Excellence). Involved in Career Life Planning with all consultants on a quarterly basis. Goal is to provide opportunity for personal and professional growth for resources under my direction while advancing their skillset through new positions and opportunities. Hit Career Progression target last two years. Collaborate with Architecture Team designing, implementing, and managing transformational business solutions for Oil & Gas, Utility and Transportation industries. Skilled at integrating complex business processes, organizational change management practices, and technology services to deliver innovative business solutions.

Houston, Texas Area

 Led Professional Services Team of Consultants that provided enterprise level software implementations of global and regional integrated solutions in SAP including blueprinting, development, testing, certification and go live activities within a SaaS model. (Consultants included: SAP, Network, PM and Integrations) Increased project scope on over 50% of projects which accounted for 20% of the company’s annual revenue. Identified service improvement initiatives while initiating service improvement plans (SIP), interpreting technical issues and relaying business impact to the business owner. Professional Services Team closed 25 long term service agreements within the first 6 month of conception of the program. Supported the development of PMO, accountable for demand management and project management processes, documentation, knowledgebase, and supported creation of deliverable framework. Developed the process for assessing project change control, communication plans, and skills assessment for project team members. Added best practices standard within professional services group crucial in the improvement of quality service ratings for the organization. Produced business documentation and reports, which included trend reporting, improvement plans, financial ROI plans, and business cases, gap analysis, and strategic plans.

 Provided keen oversight in project delivery for Principal Enterprise Application (ERP) for 40,000+ end user environment that expanded throughout 50+ remote facilities.  Used critical and strategic thinking skills, industry experience and best practices while managing the project teams through each phase to ensure project met specifications, was implemented on time, solution was accepted by client and end users were successfully trained.  Scheduled project team meetings to review the different environments within the organizations and implement corrective action plans, ensuring operational streamlining and business growth. Produced RFPs, Scope of Work and Letters of Engagement to assist with pre-sales initiatives. Managed and maintained relationships with external partners to ensure streamlined delivery of project objectives with the client’s best interest in mind. Promoted from Business Analyst to Project Manager to Technology Consultant to Engagement Manager.