Dave Bourdon Email & Phone Number

Kawartha Lakes, Ontario, Canada

• Definition and reviews of Software Testing Strategy for multiple platform products
• Refinement and standardizing of CI/CD product pipelines
• Test automation activities using CircleCI and Visual Studio
• Test case management with Jira and X-Ray
• Testing assistance with product deliverables in an Agile environment

Solna, Stockholm County, Sweden

• Support existing development tools and processes such as Github (and Actions), CircleCI, TeamCity, Jenkins, Azure, VMware, Ansible, Terraform
• Analyze, define, and standardize processes, tools, and practices for our engineers using GitOps approaches to SaaS and on-prem deployments using ArgoCD, kustomize, kubernetes, Terraform, Backstage
• Collaborate with various engineering teams, Saas and On-prem, to share and improve best practices for engineering processes by enabling GitOps enhancements to improve CI/CD in speed, quality, and security

Ottawa, Canada Area

• Managed the test automation team and test automation effort for the SnowCommander (Cloud Management Platform)
• Facilitated removing obstacles to delivering test automation and processes
• Built and Maintained nightly automated sanity environment and tests
• Created and facilitated a Quality Working group
• Lead the Quality effort for Snow Commander product releases and hotfixes
• Facilitated the definition and streamlining of QA processes** Embotics acquired by Snow Software Dec 2019

Ottawa, Canada Area

• Planned testing and test execution for new DevOps features for the Embotics vCommander CloudManagement Platform. This included kubernetes, ansible, terraform, workflow automation for CI/CDintegration
• Collaborated with architects and development teams to help define user acceptance criteria for newfeatures
• Logged and tracked defects using agile development processes
• Tested scenarios involving various technologies such as public (AWS, Azure, Google) and privateclouds (VMware), Jenkins, Github/Gitlab
• Created and maintained test automation using Test Studio (UI testing) and SoapUI (REST APItesting)
• Mentored junior QA team staff

Ottawa, Canada Area

• Created and maintained a Continuous Integration/Delivery test environment using Jenkins, Testclub,Docker, Selenium, and other various CI tools to support agile cloud component/application anddeployment testing
• Collaborated with development teams to help define user acceptance criteria for Watson Analyticsfeatures
• Assisted Quality and Development teams, as a subject matter expert, with agile Quality Engineeringpractices involving Jenkins and Test Automation
• Tested new features using various REST API and UI test methods

Ottawa, Canada Area

• Created, executed, and maintained release/regression testing for IBM Cognos BI/TM1 interoperability
• Tested edge cases with various BI Interoperability products - IBM Connections, Siteminder, variousapplication servers such as tomcat, weblogic, websphere
• Logged and tracked defects with development collaboration
• Performed IBM Cognos BI/TM1 fix pack testing
• Managed release performance test automation of IBM Cognos BI using python

Ottawa, Canada Area

• Worked with product development and product owners to establish measurable performance goals
• Designed and implemented workloads reflecting actual client usage patterns
• Worked closely with development on design and implementation enhancements
• Made tuning recommendations to improve software performance
• Created, executed, and maintained test automation (Loadrunner, IBM Load Tester) for regression,performance, scalability and stability

Ottawa, Canada Area

• Strategic customer adviser and liaison to IBM Cognos Support for five large IBM Cognos customers
• Recommended best practices for product use through collaboration with IBM Cognos development and Product management
• Invoked appropriate customer escalations as required to help drive problem resolution
• Facilitated communication between different groups in IBM and external vendorsAssisted customers with release upgrade product life cycle and product end of life planning

Ottawa, Canada Area

• Performed detailed technical analysis and issue isolation with escalated customer scenarios
• Assisted junior team members with troubleshooting customer issues and handling conference calls
• Collaborated with internal and external technical teams (i.e. IBM Cognos development, Productmanagement, various other SW and HW groups within IBM, Microsoft, etc.) to drive problem resolution** Cognos acquired by IBM.

Ottawa, Canada Area

• Managed, administered, and supported Windows server hardware and operating systems including core applications (Exchange, Active Directory, DNS, WINS, DHCP, File and Print), and development servers across North America
• Acted as Global escalation point for systems administrators
• vmWare ESX planning, deployment, and management
• Provided 24/7 support for core application servers

Pharmacy Technician/Assistant

Chemistry

Activities and Societies: varsity Water Polo