Dave Brooks Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Director of cloud application development, responsible for engineering teams across several regions and outsourcing partners• Work closely with our product owners to define customer value add feature content - UCaaS, STaaS and Microsoft Teams DR provisioning, both via a Web UI (Next JS/React) and via API (REST) - WebRTC, Chat, SMS APIs to allow partners to build applications using the Kandy Cloud CPaaS• Drive our programs from inception to delivery, working with Test… Show more Director of cloud application development, responsible for engineering teams across several regions and outsourcing partners• Work closely with our product owners to define customer value add feature content - UCaaS, STaaS and Microsoft Teams DR provisioning, both via a Web UI (Next JS/React) and via API (REST) - WebRTC, Chat, SMS APIs to allow partners to build applications using the Kandy Cloud CPaaS• Drive our programs from inception to delivery, working with Test Engineering, Release Management, and operations to ensure timely delivery, with quality• Manage globally distributed teams, of 40+ engineers in 5 time zones, fostering a positive work environment and collaboration despite aggressive timelines lines and very dynamic requirements• Look for creative ways to improve developer productivity in a complex docker/Kubernetes environment Show less

Ottawa, Canada Area

Senior Manager Product Support - GENBAND Jun 13-Present• Senior Manager Product Support for the EXPERiUS product line world wideKey Responsibilities:- Overall accountability for Tier 2 Product Support - Kandy and NUVIA cloud PaaS - SPiDR WebRTC Gateway - MAS (Media Sever) - Mobile Clients – Android, iOS – GENCOM (SIP), Kandy/Fring (WebRTC) - AS (SIP Application Server) - IMM (Intelligent Message Manager) - Wireless… Show more Senior Manager Product Support - GENBAND Jun 13-Present• Senior Manager Product Support for the EXPERiUS product line world wideKey Responsibilities:- Overall accountability for Tier 2 Product Support - Kandy and NUVIA cloud PaaS - SPiDR WebRTC Gateway - MAS (Media Sever) - Mobile Clients – Android, iOS – GENCOM (SIP), Kandy/Fring (WebRTC) - AS (SIP Application Server) - IMM (Intelligent Message Manager) - Wireless Access Gateway (ePDG, SaMOG, SeGW)- Accountable to ensure Case quality meet and exceeds GENBAND standards- Work with multi-site teams to co-ordinate case resolution between all levels of support, including R&D as required- Work with our customers and manage expectations for case resolution and quality- Identify and drive performance initiatives to improve customer loyalty- Work with R&D teams to identify and drive funding for key initiatives that will increase product sustainability and end customer experiences- Plan the necessary OPEX and CAPEX requirements for the team, balancing costs with the support organizational needs- 2014 Winner of GENBANDs Award of Excellence for Leading Edge Thinking Show less

The Web Applications Manager (WAM) is a traditional multi-tier server that provides TV caller-id functionality through both a RESTful interface, as well as a more traditional video infrastructure.As both a design manager, and Technical Project Manager (TPM) for the WAM I was accountable for the successful, on time delivery of its first release. This involved working directly with our Product Owner, the customer, architects, and down stream teams and 3rd party companies to ensure an on… Show more The Web Applications Manager (WAM) is a traditional multi-tier server that provides TV caller-id functionality through both a RESTful interface, as well as a more traditional video infrastructure.As both a design manager, and Technical Project Manager (TPM) for the WAM I was accountable for the successful, on time delivery of its first release. This involved working directly with our Product Owner, the customer, architects, and down stream teams and 3rd party companies to ensure an on time delivery that met the evolving needs of the lead customer. The release process used was Agile-Scrum. As the TPM, I was also the Scrum-of-Scrum Master, the owner of the Method Of Operations, which defined the scrum process as it pertained to our development cycle, and co-ordination of the 3 Scrum teams. The product was delivered on time, despite churning staff, requirements, and a change of the lead customer mid-release. Show less

The Media Application Server (MAS) is a multi-media server that provided the base capabilities for voice mail, video conferencing and web collaboration.As a design manager, I was responsible for project co-ordination of new feature content, such as a migration to a DimDim hosted Web Collaboration solution. This involved co-ordination of software delivery between GENBAND design, System Test, and the 3rd party (DimDim).I was also responsible to provide field defect projections… Show more The Media Application Server (MAS) is a multi-media server that provided the base capabilities for voice mail, video conferencing and web collaboration.As a design manager, I was responsible for project co-ordination of new feature content, such as a migration to a DimDim hosted Web Collaboration solution. This involved co-ordination of software delivery between GENBAND design, System Test, and the 3rd party (DimDim).I was also responsible to provide field defect projections, and mitigation strategies to reduce our Total Cost of Ownership (TCO) for field upgrades. Show less

As the Build Owner, I was responsible for the team that delivered the Versatile Services Engine Platform builds to multiple product teams. This included working with WindRiver (our HA Linux provider) to upgrade our base linux, and coordinate the project timeline, and integration with interested parties.

Work with R&D and Business leaders to create budgets that met the feature content our products needed to be successful, as well as the financial challenges that existed within Nortel during the decline. We were successful in maintaining enough staff to deliver the required content, while making tough expenditure decisions. In part, these decisions helped attract GENBAND to VSE and the subsequent purchase of CVAS, making VSE (GENiUS) it’s flagship product.

Design leader of a variety of different software and hardware platforms, ranging from custom routers to off the shelf Solaris NT240 products.As a design manager, I was accountable for feature development, defect resolution and forecasts, building high performance teams as well as ongoing performance management. This included local and offshore teams, including Vietnam, India, Romania amongst others.A couple of highlights:Keycodes software licensing• In 2008 I was tasked… Show more Design leader of a variety of different software and hardware platforms, ranging from custom routers to off the shelf Solaris NT240 products.As a design manager, I was accountable for feature development, defect resolution and forecasts, building high performance teams as well as ongoing performance management. This included local and offshore teams, including Vietnam, India, Romania amongst others.A couple of highlights:Keycodes software licensing• In 2008 I was tasked with providing a generic licensing framework for all of Nortel, and do so without an increase in budget• I provided a plan to drive costs down in one area, such that the staff could migrate to this newer product• Within 6 months we had more than 10 products across all Nortel LOB’s planning to migrate to this framework, with a business plan that made our product cheaper then any external 3rd party offering.Lean Six Sigma Software UpgradesThe SSPFS NT240 platform upgrade software was a common complaint for our customers, and a major cost to Nortel, as it was the platform for 5 different products, and it was overly complex and prone to errors. Our team was asked to significantly improve the upgrades from both a time and quality perspective.• As the R&D leader for this activity, I pulled together teams from India, the US, China, Turkey and Canada, to create a comprehensive project plan and budget. I worked with the project black belt and green belts to understand where the cost savings and quality improvements were required, and R&D teams to implement these findings.• Travelled to meet external customers (Sprint/Bell) for customer demo’s, working with them to ensure our solution met their needs and addressed their concerns.• We delivered on time, with quality, reducing upgrade times by 50%, and customer documentation by 70%• The team won two awards for its efforts: Six Sigma Award for Innovative Solution or Approach, and the CTO Award of Distinction for Recognizing Quality Initiatives. Show less