Dave C. Email & Phone Number

Toronto, Ontario, Canada

OEM Engineering parts Manufacturing Client implemented Dynamics 365 Microsoft Business Central(CRM) for Customer Data and Sales Management and Oracle ERP implementation for Inventory and logistics efficiency.*Tasks & Responsibilities:-Lead cross-functional teams for Dynamics 365 Microsoft Business Central and Oracle ERP implementations.-Acted as a Change agent following PROSCI Change management ADKAR Model to excel at organizational business change.-Facilitate Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.-Manage stakeholder communication, risk mitigation, and issue resolution.-Oversee quality assurance, testing, change management, and user training.-Maintain documentation, generate progress reports, and conduct post-implementation reviews

Toronto, Ontario, Canada

Virtual Assistant Chatbot implementation for website and mobile app. to handle Multilingual banking inquiries and reduce work strain on support agents (by 90%) enhancing quality service and generate a diverse client satisfaction.*Tasks & Responsibilities:-Collaborate closely with stakeholders to ensure alignment of project objectives with business goals and customer needs.-Proactively identify and address impediments to team progress, fostering a culture of continuous improvement and innovation.-Lead Agile development teams in the implementation of the HSBC Virtual Assistant Chatbot project.-Drive the delivery of high-quality solutions on time and within budget, prioritizing client satisfaction and enhancing service quality.-Manage challenges related to language localization, including coordination with third-party vendors, ensuring accuracy, consistency, and cultural sensitivity in translations, and addressing technical integration issues.-Mentor and coach team members on Agile principles and best practices, fostering a collaborative and high-performing team environment.-Communicate project status, risks, and issues to stakeholders, and facilitate decision-making to ensure project success.

Brampton, Ontario, Canada

Workday ERP implementation system to enhance procurement efficiency and vendor compliance teams by integrating processes, delivering real-time data, and offering advanced decision making .*Responsibilities& Tasks:-Involved in the entire project lifecycle, including pre-project work, facilitating, monitoring, and reporting on deliverables, and establishing project baselines. -Provided coaching on Agile best practices, synchronized dependencies between teams, facilitated sprint planning, reviews, and retrospectives, conducted training sessions on Agile principles, and championed a culture shift towards Agile methodologies.-Successfully Introduced Product Backlog Refinement(PBR) Sessions, helping to decrease the Sprint planning time box.-Monitored and guided the team to Improve velocity and decrease defect leakage to provide transparency and improve team performance for future sprints.-Ensured teams and stakeholders understood Agile/Scrum principles and continuously improved processes from sprint to sprint.

Toronto, Ontario, Canada

National Bank Canada aimed for agility via Optimizing its digital performance and portfolio consolidation, adopting an Integrated CRM solution for enhanced advisor collaboration and a comprehensive client view, while Pega integration facilitated a loyalty program, empowering agile teams for personalized client assistance and continuous improvement.*Responsibilities & Tasks.-Acted as Scrum Master/Project Manager, enhancing organizational maturity and effectiveness in Scrum practices by addressing team impediments and fostering team cohesion.-Facilitated PI Planning (at essential SAFe Level) acting as interim RTE. Paved team’s way towards PI Objectives (Committed and Uncommitted), Program dependency board, ROAM board.-Collaborate with stakeholders to define project scope, objectives, and success criteria.-Facilitate Agile ceremonies and ensure adherence to Agile principles.-Manage project timelines, resources, and budgets for timely delivery.-Coordinate integration efforts with Pega for seamless interoperability.-Implement SAFe 6 scaled framework for effective Agile team coordination.-Foster a culture of innovation, continuous improvement, and collaboration.

Toronto, Ontario, Canada

Mackenzie Health saw transformative effects with Salesforce CRM, achieving a 30% decrease in administrative overhead and a 20% increase in operational efficiency, along with improved patient satisfaction and reduced wait times through tailored care plans and integrated data.*Responsibilities and Tasks.-Led organizational transition to Agile Scrum, reducing defect leakage and accelerating time to market.-Implemented Kanban principles, reducing cycle time and enhancing team productivity.-Orchestrated Scrum ceremonies, addressed issues, and managed risks to optimize project execution.-Demonstrated servant leadership by facilitating Scrum ceremonies and managing project artifacts in Jira.-Balanced short and long-term benefits to align team vision with Product Owner/Delivery Manager

Toronto, Ontario, Canada

Sesame's mobile healthcare app and web portal streamline access to premium healthcare services, offering appointment management, medical report uploads, and online payments, revolutionizing accessibility for patients and practitioners.*Responsibilities and Tasks:-Championed Agile principles and practices within the development team and across stakeholders, fostering a culture of adaptability, collaboration, and transparency.-Acted as a servant-leader, empowering the team to self-organize, make decisions, and continuously improve their processes to deliver value iteratively and incrementally.-Facilitated rapid feedback loops through frequent demonstrations, user testing, and stakeholder engagement, ensuring that the product met evolving customer needs and expectations.-Drove innovation by encouraging experimentation, embracing change, and leveraging emerging technologies to deliver cutting-edge solutions that disrupted and revolutionized the healthcare industry.-Continuously monitored project metrics and KPIs, such as cycle time, velocity, and customer satisfaction, to identify opportunities for optimization and drove continuous improvement

India

Project #1(2013-2015): D-mart implemented Oracle ERP, boosting efficiency and reducing costs by 25%, while also enhancing supply chain efficiency, increasing sales revenue, ensuring compliance, and improving customer satisfaction.Project #2 (2013-2015): The dedicated blue-collar job platform by Naukri.com facilitated efficient job placements for employers, recruiters, and job seekers, resulting in an 11% revenue increase ($7-8 million) in its first year, serving India's vast blue-collar workforce with both B2B and B2C models.*Key Responsibilities.• Led end-to-end project lifecycle, crafting business cases and vital documentation while aiding Project Manager and Sponsor in stakeholder identification.• Mentored team in Agile principles, fostering collaborative problem-solving and a blame-free environment for effective resolution.• Collaborated with Product Owner to refine backlog and ensure high-quality product delivery, adhering to Agile Scrum principles.• Analyzed and documented business processes, identifying inefficiencies and facilitating stakeholder brainstorming for process optimization.• Conducted comprehensive requirement elicitation through interviews, workshops, and analysis to create standard artifacts like BRDs, FRDs, and SRSs.• Facilitated prioritization workshops using MoSCoW technique, decomposing user requirements into functional specifications and ensuring traceability.• Performed GAP analysis for implementing a change and created training plans for adoption of new solution to reach the Future State. Documented all implemented processes, policies, and procedures by developing and organizing detailed reference materials and visual aids for clients and internal teams while working closely with training department to develop training programs.

Certification In Machine Design/Robotics, Mechanical Engineering

Bachelor'S Degree, Mechanical Engineering

Diploma, Mechanical Engineering