-Proactive, Hands on Experienced SAFe6 certified Scrum Master, boasting a decade of expertise spanning Agile, Waterfall, and Hybrid SDLC methodologies across diverse domains like Healthcare, Banking, AI, and ERP/CRM Implementation.-Proficient Scrum Master/Project Manager specializing in steering ERP initiatives to on-time, within-budget completion. Adept at stakeholder engagement, translating requirements into actionable plans, and leveraging rigorous data analysis for informed decision-making.-Strategic Project Leadership: Spearheading projects and program workstreams to fulfill strategic objectives, encompassing meticulous project planning, resource management, and budget oversight, all while ensuring alignment with organizational vision.-Stakeholder Engagement and Communication: Cultivating robust relationships with key stakeholders, facilitating transparent communication, and delivering regular updates on project progress, milestones, and challenges encountered, fostering alignment towards project objectives.-Change Management Expertise: Championing enterprise-wide change management initiatives to bolster strategic transformation programs. Proficient in stakeholder impact assessment, change implementation oversight, and proactive management of resistance through tailored communication and engagement strategies, including attendance at the Prosci Change Management Workshop.-Skilled in fostering communication and collaboration with stakeholders to nurture transparency and a product-centric mindset, facilitating efficient tracking and communication through an array of IT project management tools. Adept at proactive risk mitigation and facilitating cross-functional team dynamics.-Dedicated to instilling true business agility by cultivating a collaborative environment conducive to innovation and continuous improvement, driving organizational success.
Oem Manufacturing Client
-
Agile Change LeadOem Manufacturing Client Jan 2023 - PresentToronto, Ontario, CanadaOEM Engineering parts Manufacturing Client implemented Dynamics 365 Microsoft Business Central(CRM) for Customer Data and Sales Management and Oracle ERP implementation for Inventory and logistics efficiency.*Tasks & Responsibilities:-Lead cross-functional teams for Dynamics 365 Microsoft Business Central and Oracle ERP implementations.-Acted as a Change agent following PROSCI Change management ADKAR Model to excel at organizational business change.-Facilitate Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.-Manage stakeholder communication, risk mitigation, and issue resolution.-Oversee quality assurance, testing, change management, and user training.-Maintain documentation, generate progress reports, and conduct post-implementation reviews
-
Senior Scrum MasterHsbc Apr 2021 - Jan 2023Toronto, Ontario, CanadaVirtual Assistant Chatbot implementation for website and mobile app. to handle Multilingual banking inquiries and reduce work strain on support agents (by 90%) enhancing quality service and generate a diverse client satisfaction.*Tasks & Responsibilities:-Collaborate closely with stakeholders to ensure alignment of project objectives with business goals and customer needs.-Proactively identify and address impediments to team progress, fostering a culture of continuous improvement and innovation.-Lead Agile development teams in the implementation of the HSBC Virtual Assistant Chatbot project.-Drive the delivery of high-quality solutions on time and within budget, prioritizing client satisfaction and enhancing service quality.-Manage challenges related to language localization, including coordination with third-party vendors, ensuring accuracy, consistency, and cultural sensitivity in translations, and addressing technical integration issues.-Mentor and coach team members on Agile principles and best practices, fostering a collaborative and high-performing team environment.-Communicate project status, risks, and issues to stakeholders, and facilitate decision-making to ensure project success. -
Scrum MasterHumber College Mar 2021 - Jan 2023Brampton, Ontario, CanadaWorkday ERP implementation system to enhance procurement efficiency and vendor compliance teams by integrating processes, delivering real-time data, and offering advanced decision making .*Responsibilities& Tasks:-Involved in the entire project lifecycle, including pre-project work, facilitating, monitoring, and reporting on deliverables, and establishing project baselines. -Provided coaching on Agile best practices, synchronized dependencies between teams, facilitated sprint planning, reviews, and retrospectives, conducted training sessions on Agile principles, and championed a culture shift towards Agile methodologies.-Successfully Introduced Product Backlog Refinement(PBR) Sessions, helping to decrease the Sprint planning time box.-Monitored and guided the team to Improve velocity and decrease defect leakage to provide transparency and improve team performance for future sprints.-Ensured teams and stakeholders understood Agile/Scrum principles and continuously improved processes from sprint to sprint. -
Project Manager Scrum MasterNational Bank Of Canada Feb 2020 - Dec 2022Toronto, Ontario, CanadaNational Bank Canada aimed for agility via Optimizing its digital performance and portfolio consolidation, adopting an Integrated CRM solution for enhanced advisor collaboration and a comprehensive client view, while Pega integration facilitated a loyalty program, empowering agile teams for personalized client assistance and continuous improvement.*Responsibilities & Tasks.-Acted as Scrum Master/Project Manager, enhancing organizational maturity and effectiveness in Scrum practices by addressing team impediments and fostering team cohesion.-Facilitated PI Planning (at essential SAFe Level) acting as interim RTE. Paved team’s way towards PI Objectives (Committed and Uncommitted), Program dependency board, ROAM board.-Collaborate with stakeholders to define project scope, objectives, and success criteria.-Facilitate Agile ceremonies and ensure adherence to Agile principles.-Manage project timelines, resources, and budgets for timely delivery.-Coordinate integration efforts with Pega for seamless interoperability.-Implement SAFe 6 scaled framework for effective Agile team coordination.-Foster a culture of innovation, continuous improvement, and collaboration. -
Scrum MasterMackenzie Health Aug 2017 - Jan 2020Toronto, Ontario, CanadaMackenzie Health saw transformative effects with Salesforce CRM, achieving a 30% decrease in administrative overhead and a 20% increase in operational efficiency, along with improved patient satisfaction and reduced wait times through tailored care plans and integrated data.*Responsibilities and Tasks.-Led organizational transition to Agile Scrum, reducing defect leakage and accelerating time to market.-Implemented Kanban principles, reducing cycle time and enhancing team productivity.-Orchestrated Scrum ceremonies, addressed issues, and managed risks to optimize project execution.-Demonstrated servant leadership by facilitating Scrum ceremonies and managing project artifacts in Jira.-Balanced short and long-term benefits to align team vision with Product Owner/Delivery Manager -
Scrum MasterSesamecare Aug 2015 - Jul 2017Toronto, Ontario, CanadaSesame's mobile healthcare app and web portal streamline access to premium healthcare services, offering appointment management, medical report uploads, and online payments, revolutionizing accessibility for patients and practitioners.*Responsibilities and Tasks:-Championed Agile principles and practices within the development team and across stakeholders, fostering a culture of adaptability, collaboration, and transparency.-Acted as a servant-leader, empowering the team to self-organize, make decisions, and continuously improve their processes to deliver value iteratively and incrementally.-Facilitated rapid feedback loops through frequent demonstrations, user testing, and stakeholder engagement, ensuring that the product met evolving customer needs and expectations.-Drove innovation by encouraging experimentation, embracing change, and leveraging emerging technologies to deliver cutting-edge solutions that disrupted and revolutionized the healthcare industry.-Continuously monitored project metrics and KPIs, such as cycle time, velocity, and customer satisfaction, to identify opportunities for optimization and drove continuous improvement
-
Business AnalystInfosys Jun 2013 - Aug 2015IndiaProject #1(2013-2015): D-mart implemented Oracle ERP, boosting efficiency and reducing costs by 25%, while also enhancing supply chain efficiency, increasing sales revenue, ensuring compliance, and improving customer satisfaction.Project #2 (2013-2015): The dedicated blue-collar job platform by Naukri.com facilitated efficient job placements for employers, recruiters, and job seekers, resulting in an 11% revenue increase ($7-8 million) in its first year, serving India's vast blue-collar workforce with both B2B and B2C models.*Key Responsibilities.• Led end-to-end project lifecycle, crafting business cases and vital documentation while aiding Project Manager and Sponsor in stakeholder identification.• Mentored team in Agile principles, fostering collaborative problem-solving and a blame-free environment for effective resolution.• Collaborated with Product Owner to refine backlog and ensure high-quality product delivery, adhering to Agile Scrum principles.• Analyzed and documented business processes, identifying inefficiencies and facilitating stakeholder brainstorming for process optimization.• Conducted comprehensive requirement elicitation through interviews, workshops, and analysis to create standard artifacts like BRDs, FRDs, and SRSs.• Facilitated prioritization workshops using MoSCoW technique, decomposing user requirements into functional specifications and ensuring traceability.• Performed GAP analysis for implementing a change and created training plans for adoption of new solution to reach the Future State. Documented all implemented processes, policies, and procedures by developing and organizing detailed reference materials and visual aids for clients and internal teams while working closely with training department to develop training programs.
Dave C. Education Details
-
Mechanical Engineering -
Mechanical Engineering -
Mechanical Engineering
Frequently Asked Questions about Dave C.
What company does Dave C. work for?
Dave C. works for Oem Manufacturing Client
What is Dave C.'s role at the current company?
Dave C.'s current role is Senior Scrum Master|SAFe® 6| Change management |.
What schools did Dave C. attend?
Dave C. attended Centennial College, Gujarat Technological University, The Maharaja Sayajirao University Of Baroda.
Not the Dave C. you were looking for?
-
Dave Charleson, C.Dir
Governance Professional I Customer Focus I Diverse ExperienceGreater Toronto Area, Canada -
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial