American Freight and Appliance​Houston, TX​​​​2011 – PresentGeneral Manager, Houston Distribution Center (2018 – Present)Oversees financial, operational, and productivity performance. Supervises, administers hiring, promoting, demoting, and terminating. Conducts performance appraisals and mentors associates. Implements expense management, achieves cost recovery goals, processes hard lines products through the repair and distribution center. Accomplishes customer satisfaction and raises associate morale. Ensures receipt of reverse flow of inventory from the direct delivery, contract sales, and retail stores. Oversees vendor direct shipments.➢ Ensures corporate programs and policies are executed to maximize store cost recovery.➢ Manages expenses with planned levels.➢ Reacts to revenue opportunities and supports vendor liquidation to improve gross margin and cost recovery.➢ Creates freight lanes of merchandise ready for immediate shipment for each OS store within the market.

Supervised one assistant manager, four department managers, and 50 direct reports. Administered hiring, promoting, demoting, and terminating. Conducted performance appraisals and coached associates. Implemented expense management, achieved cost recovery goals, processed hard lines products through the repair and distribution center. Oversaw vendor direct shipments and ensured corporate programs and policies were executed to maximize store cost recovery. Managed expenses with planned levels. Reacted to profitable revenue opportunities and supported vendor liquidation to improve gross margin and cost recovery.➢ Partnered with SHC Product Service and third-party vendors (e.g. Nordic Track) on merchandise repair issues.➢ Balanced inventories while being accountable for proper mix of merchandise in Outlet Selling (OS) stores.➢ Improved the Richmond location to #7ended 2013 and 2014 at #4 in 2014.➢ Transitioned to store with the lowest shrink percentage in country.➢ Increased in comp sales over last year in country.➢ Increased retention and reduced turnover to one of the lowest employee rates in the nation.

District Sales Manager (2016 – 2018) Provided direct supervision in West Virginia, Virginia, and North Carolina. Oversaw operational practices to ensure that each location ran smoothly and met projected revenues and sales estimates. Directed a sales force to achieve sales and profit goals. Created sales and marketing programs. Established short and long-term sales strategies.➢ Serves as a liaison between headquarters and stores; coordinates, reports, and advises senior management.➢ Increases market share, improves customer experience, and drives growth.➢ Ranked #6 in the nation based upon sales and metrics for Q2, 2017.

Store Manager (2011 – 2013) Supervised one assistant manager, four department managers, and 50 direct reports. Administered hiring, promoting, demoting, and terminating. Conducted performance appraisals and coached associates. Implemented expense management, achieved cost recovery goals, processed hard lines products through the repair and distribution center. Oversaw vendor direct shipments and ensured corporate programs and policies were executed to maximize store cost recovery. Managed expenses with planned levels. Reacted to profitable revenue opportunities and supported vendor liquidation to improve gross margin and cost recovery.➢ Partnered with SHC Product Service and third-party vendors (e.g. Nordic Track) on merchandise repair issues.➢ Balanced inventories while being accountable for proper mix of merchandise in Outlet Selling (OS) stores.➢ Improved the Richmond location to #7ended 2013 and 2014 at #4 in 2014.➢ Transitioned to store with the lowest shrink percentage in country.➢ Increased in comp sales over last year in country.➢ Increased retention and reduced turnover to one of the lowest employee rates in the nation.

Performed merchandising including stock rotation, recovery, sales promotion and presentation. Managed the sales, payrolls, store files, store files, expenses and safety

Operations Manager Ensured managers met goals and benchmarks. Directed 75+ employees including nine departmental managers, sales contractors, front end supervisor, back end supervisor, and cashiers. Performed merchandising and marketing. Adhered to the company policies and mentored the team managers for promoting positive career progression.➢ Supervised the under-performing team which resulted in profit of 1.6+%, more than the plan.➢ Devised strategies to reduce the expenses of 2.5+%, under sales plan.

Store Manager Formulated marketing and directed planned merchandising based on location season, and current conditions. Runner-up for “Store Manager of the Year” and “Store of the Year”, 2003.➢ Distinction of exceeding sales by more than 10% in 2003.➢ Credited for managing the clearing team, the corporate audit with scores of 87% in 90 days after opening store.