Dave Chisholm Email & Phone Number

Mt Pleasant United States

United States

• For one of Mt. Pleasant' s most well-known Retail Centers, I handle a broad range of Management and HR functions for a growing retail company.
• Supervise up to 120 customer service department associates (cashiers, baggers, clerks, accounting office)
• Coach associates to ensure full compliance standards are being met
• Assist the Department Manager with the coordination and evaluation of departments
• Monitor floor duties and resolve customer complaints
• Perform HR responsibilities, including, but not limited to, interviewing, hiring and training associates, performance management

United States

• The center provides knowledge superiority to joint warfighters and peacekeepers through the development, acquisition and life cycle support of effectively integrated Command, Control, Communications, Computers.
• Motivated, led and managed a team of mobile telecom analysts for peak performance, developed action plans, and conducted performance evaluations
• Managed financial reporting – data, budgeting, forecasting, cost allocations, expenditure trends
• Lead the integration of an ERP System for proficiency improvements
• Audited metric reports for external agencies

United States

• For better work solutions that deliver industry-leading products, services and expertise across office supplies, facilities, break-room, furniture, technology, promotional products, and print & marketing services. I.
• Managed the selling floor and operational activities
• Coached and mentored sales associates on building rapport, comfortably connecting with customers and presenting solutions
• Super ensure high customer engagement while demonstrating the ability to multi task and assign operational needs appropriately based on customer traffic

Charleston, South Carolina Area

WIRELESS CALL CENTER SUPERVISOR Award Winning Supervisor and hands on customer service experience thriving in a fast-paced high volume call center1 of 49 supervisors in a 735 customer service rep call center managing a staff of more than 20.Customer Service Rep: Highly successful customer service representative who consistently was a top producer handling.

USA, Kuwait

• Served as a General Construction Team Leader in a horizontal construction squad in a combat-heavy Engineer company
• Responsible for executing all assigned heavy equipment construction operations for unit construction requirements, including construction beams, excavation, grading requirements, soil stabilization and drainage
• Responsible for preparation and completion of Operator Usage and Production reports
• Responsible for the training and welfare of seven soldiers and the maintenance of all assigned equipment

Wallingford CT

• Verizon Wireless, Wallingford, CTLead Coordinator / Business Support2002 - 2003
• Responsible for the resolution of complex customer billing and technical support issues using various internal billing systems and support applications
• Provided customer education of highly technical issues in a clear and concise manner to ensure customer understanding and satisfaction
• Used advanced negotiation skills and extensive knowledge of wireless technology to ensure full resolution of outstanding issues while maintaining a high level of customer satisfaction
• Provided training and development support for newly hired employeesVerizon Wireless, Wallingford, CTSpecialist & Senior Representative / Customer Service2001 - 2002
• Responsible for customer education and resolution of complex billing and technical issues with a focus on issue resolution, customer satisfaction and customer retention

Bachelor Of Science In Information Technology Concentration In Cyber Security Technology, Associate In Arts In Information Technology, 3.9

"If you can't fly, then run if you can't run then walk if you can't walk, then crawl, but whatever you do, you have to keep moving forward."

Information Technology Systems Administrator, Information Technology, 97.0

Ships don’t sink because of the water around them; ships sink because of the water that gets in them. Don’t let what’s happening around.