Dave Crawley Email & Phone Number

Upper Marlboro, Md, Us

Oakton Va

Monitor and Manage Network Performance and Activities. Utilizes Management skills and experience to deliver the highest standards of service to customers. Work directly with customers’ inquiries and complaints. Provide executives with data to measure company’s performance against industry benchmarks and identify areas for improvement. Establish and monitor standards for customer service in the company using a recognized benchmark. Analyze records of customer inquiries, purchases, service… Show more Monitor and Manage Network Performance and Activities. Utilizes Management skills and experience to deliver the highest standards of service to customers. Work directly with customers’ inquiries and complaints. Provide executives with data to measure company’s performance against industry benchmarks and identify areas for improvement. Establish and monitor standards for customer service in the company using a recognized benchmark. Analyze records of customer inquiries, purchases, service requests and complaints to identify trends. Specify individual metrics for different aspects of service, such as time to respond to outages and service interruption. Invest in customer relationship management that enables project mangaement teams to analyze customer behavior and identify sales opportunities. Responsible for working service restorals which includes interactive management with Network Maintenance team and escalations to lec for prompt resolution and restoral. Show less

Washington D.C. Metro Area

Silver Spring Md