Training and supporting NHS staff from across Leicestershire in clinical systems, SystmOne and Emis Web, and Microsoft Office.Expert in SystmOne Prison - support and training of Healthcare staff in HM Prisons across Leicestershire - Full clearance status.SystmOne Prison Prescribing Trainer

Successfully developed the team, their workloads, targets and outputs. Brought success by developing the staff to be responsible and pro active in their own areas and as a team.Enabled quality UK content of the website and monthly magazine and all promotions and point of sale in 140 UK stores and 17 Northern European stores. Successfully managed content to drive more customers into stores and customers to buy more product.Responsible for new releases and special events. Successfully released new product every month, including major releases requiring co-ordination and training across 150 stores and managers.Responsible for the set up and running of National Managers meetings and National Training camps. All meetings were very successful and the quality and effectiveness of each meeting was improved each time. Each meeting led to an improvement on sales and staff behaviours.Responsible for all printed material for use in all sales channels.Built links with the gaming community, schools, clubs, events and recruitment. Responsible and successfully managed all the UK Facebook accounts.

Successfully responsible for relations and trade for key large accounts in the UK and Northern Europe plus Iceland, Gibraltar, Argentina, Chile and Bermuda. Sales growth throughout the 6 months.Built beneficial relationships, helped train store managers and staff in key skills that would help develop their businesses with our product and helped them to run events. This role also involved monitoring whether they suited out criteria for ‘Premium’ status and had to manage the improvement, change and dealt with any conflict that arose.

The key driver for this role was to train and develop staff that would drive the business and sales forward and provide staff to fill store management roles and beyond. Recruited, trained and developed over 200 staff to become managers. Trained hundreds of staff which led to sales growth and increased skills.The key areas were to select suitable candidates for management training, write and deliver training and development both on courses and hands on training in stores, which also involved being responsible for the experienced store managers that would lead the in store training. Wrote and delivered training for managers in areas such as customer service, conversation skills, leadership, company values and beliefs, training staff and sales.

Responsible for the success, both financial and of the recruitment and development of staff, of up to 14 retail stores and over 30 staff. Built a fantastic team that was the most financially successful area within 6 months. Won Regional manager of the year after being in the position for only 7 months.Travelled and visited stores to give coaching and training to managers, enabling them to lead their teams and run successful stores. Successfully built, despite their geographical separation, a team that helped and supported each other.Managed budgets and targets, staffing levels, store relocations and new store openings. Opened 2 brand new stores and relocated several others, all of them led to an increase in profit.