- Facilitated enhanced communication between 250+ guests, managers, and 30+ coworkers to streamline success as a team.- Promoted from Bartender to Manager and absorbed managerial duties such as FOH staff coordination, budgeting of bar revenue, opening and closing duties, management of inventory, handling guest complaints, and resolving issues.- Learned multiple POS and restaurant management softwares and continued to take part in training to better use the software to assist the company and any customer issues that may arise.- Monitored customer data and played a key role in increasing bar revenue through innovative promotions.- Implemented cost-saving initiatives that reduced waste and innovative seasonal menus that boosted sales.

- Contributed to multiple priority projects for the Water Permitting and Enforcement, Stormwater and Pretreatment Divisions including but not limited to records management, permit data support, and compliance assistance and outreach.- Took the lead of research and reconciliation of historic, open enforcement actions dating back to 1974.- Perform team site inspections at NPDES permit facilities, Significant Industrial User general permit facilities, metal finishing facilities, filtration facilities, and wastewater treatment facilities.- Become proficient at researching, understanding, and preparing official documents including but not limited to permits, applications, memos, approvals, registrations, consent orders, stipulated judgements, notices of violations, and certificates of compliance.- Learn, respect, and adhere to all DEEP and division policies, procedures, and directions.- Cultivate daily collaboration with Supervisors and coworkers through Microsoft Teams.

- Provided exemplary service in the high pressure, high traffic environment of one of the top revenue generating bars in West Los Angeles.- Leveraged communication skills and extensive knowledge of products to upsell and consistently outperform staff sales by up to 23%.- Promoted from server to lead bartender that included delegated managerial duties such as FOH staff coordination, managing of bar revenue, opening and closing duties, and management of our beer and liquor inventories.- Facilitated enhanced communication between guests, managers, and coworkers to streamline and sustain success as a team. - Maintained professionalism and proper etique at all times.

- Established the most productive workflows at an early-stage of an organic and veganic medical cannabis start-up and adapted workflows as the company scaled-up.- Improved sustainable practices by forming a water recollection system, installing more energy efficient lighting systems and reusing all salvageable resources such as soil, nutrients, runoff water, and plant growth equipment.- Regulated inventory levels for plant genetics, plant count, nutrients, and all grow supplies.- Supervised equipment maintenance; work space temperature, light, and humidity levels.- Leveraged data collected on final harvests to optimize quality of growing methods through continual analysis and testing. - Increased efficiency from 1 to 2 pounds per light; the industry standard benchmark.- Improved THC% from 15% to +39% (~2x industry standard) which led to 260% value increase per unit and 2.3x revenue increase per unit sold.- Promoted from a trainee in the cannabis industry to mentoring, training, and managing staff.- Expanded and bettered horticultural and agricultural knowledge learning tasks like cloning, transplanting, nutrient feeding, disease prevention, defoliation, and foliar sprays.- Excelled at stimulating teamwork among the whole staff to advance all daily tasks.

Working here I improved my customer service acumen by anticipating guest needs and solving all issues with creative problem solving. Most events were weddings so I wanted to make sure the experience was as pleasant as possible and improved my work ethic, responsibility, and teamwork immensely. I had many roles and they differed every event so I became much better at multi-tasking and adaptability.

Working at Andy's was a very unique experience. Right around the time that I joined, professional fisherman Edwin Evers won the Bass Master Classic using our lure on national television. This resulted in priceless advertising as millions of people watched Edwin win with our product and orders skyrocketed overnight. In order to adapt, we had to scale-up from fulfilling small B2C orders to completing massive B2B orders. I helped oversee the revamped production process while maintaining quality control. I personally helped improve sustainable practices through recycling faulty product parts and reusing excess materials for future yields; reducing waste over 20%.

- Deliver exceptional customer service by assisting customers with any request they may have.- Offer wait staff service such as as taking orders and setting up, serving, and clearing tables.- Provide versatility by being adaptable enough to complete a wide range of manager requests.- Work with both the venue staff and Chief of Staff crew and try to promote a team mentality.- Setup and breakdown multiple types of events in multiple types of locations and settings.

- Excelled in customer service through problem solving and exemplary interpersonal skills. - Set up and ran food service for events along the Charles River Esplanade such as the Boston Pops 4th of July Fireworks one of this country’s largest and oldest public Fourth-of-July events and one of the biggest annual outdoor concerts anywhere in the world.- Enhanced customer satisfaction by exhibiting high quality hospitality etiquette.

- Triaged customer requests about issuers, products, services, and company information as well as escalated to proper channels when necessary.- Cultivated customer loyalty through in store interactions and inbound and outbound calls.- Maintained ticket inventory for each game day to confirm all tickets were claimed by the correct party and every unclaimed ticket be available for new sales or upgrades.- Traveled to game locations and set up pop-up locations to sell new tickets and assist customers at the game.- Promoted to courier and assumed the responsibility to deliver and pick-up packages.

• Excelled as a main sales associate to drive sales volume through customer interaction.• Responsible for cashing customers out, offering professional opinions, and any sales support.• Earned Salesman of the Quarter and was promoted to lead sales associate.