Sales Customer Service Manager
Western Data Enterprises, Inc
Riverside, California, United States
-Design of computer systems & networks for businesses and end users. This includes configuring units on paper with parts, part numbers, prices & source of parts. -Building and configuration of white box file servers & workstations. Assemble parts, load operating system, install updates, load apps and configure for peer-to-peer or log-in to server. -Setup RAID (0,1,5), setup user profiles and policies and configure timed backups. -Computer troubleshooting & repair. Troubleshoot and fix customer’s PCs utilizing various tools. Includes virus/spyware removal, save data & reload OS, replace defective hardware and make upgrade recommendations (hardware and/or software). -Advertising using various methods such as pay per click, post card mailings, search engine optimization, banners on building, and ad placement in yellow pages and newspaper. -Website design & maintenance with Dreamweaver. -Help desk support. Walk customers through their computer problems over the phone. Including issues such as network connectivity, email, slow boot up, slow server log-in and more. -Customer service and sales of servers, workstations, telephone systems and video surveillance systems. -Responsible for various office duties, including increasing company revenue.